Peter Ferry Email & Phone Number

Lake Forest, California, United States

DCFC Charge Network Technical Support

Irvine, Ca

Rivian Automotive, LLC is on a mission to keep the world adventurous forever.Perform diagnostics using a combination of technical understanding of Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools and an analysis of logged vehicle data to arrive at a likely cause for a reported concernProvide high quality documentation in both Service Operational and Engineering document systemsEnsure industry leading customer repair experience through excellent planning and communication of a repair plan prior to vehicle arrival to the Service Center

Santa Ana, California, United States

BTC Power is an industry leader in the development, manufacture and direct sales of advanced DC Fast Charger Technology. We are constantly innovating with new products that expand the reach of the EV market and support the vision to electrify America's highways from coast to coast.My responsibilities include continuous product quality improvements through collaboration between Overseas Production, End of Line Testing and Suppliers to quickly react to quality issues when they are found and Drive Defects to Zero!

Anaheim, California, United States

Field investigation of vehicle concerns based on market impact, with analysis of data collected used for reporting to Overseas Quality dept. for product quality improvementCollection, testing and analysis of warranty parts for determination of root cause and proposed countermeasuresEngage directly with supplier engineers to advance countermeasures to reduce warranty and improve customer satisfaction in North American market

Irvine, Ca

In my position as Senior Service Engineer at Kia Motors America I was responsible for the launch of new models followed by the on-going support necessary to track data related to product quality and customer focused feedback to push our brand to new heights. The success of my actions can be measured by several metrics such as our rapid ascension in JD Powers Initial Quality Survey scores, industry awards for Kia models, higher vehicle resale values and increased owner retention.which have all combined to lead to record sales growth for the last 5 years.During my last 10 years at Kia, in addition to my Service Engineer responsibilities for in-service product quality on my individual platform I have also been responsible for new media vehicle evaluation, including the preparation and support for all new model launches and coordinating the perfect delivery of new Kia models to influential industry magazine journalists.

Cypress, Ca

Responsible for the day to day operations of a 5 man team of Technical Specialists delivering repair information to a network of dealers throughout the U.S. Handled all aspects of staffing, training and team building and also responded to escalated calls which had difficult repair situations and potential for repurchase under the Lemon Law Act. In addition, I followed up on 100% of calls during the first 90 days of new model launch and created tracking reports which I dissected during weekly launch meetings to ensure quick action on new and emerging concerns.

Cypress, Ca

Responsible for the launch of new models and mining of all relevant sources of product quality data such as JD Powers IQS and VDS and the analysis of failed components to determine the root cause for reporting to the HQ in Japan.

Irvine, Ca