Scott Harris Email & Phone Number

Manages a multimillion dollar portfolio of 15+ global enterprise accounts across two continents. Details include:○ Translating client goals and service terms into detailed customer success and enablement plans○ Conducting regular business reviews, proactively identifying roadblocks, and developing strategies for increasing adoption○ Identifying opportunities for upselling and cross-selling EV Connect products and services across US, Canada, NZ, and Australia○ Collaborating cross-functionally to navigate industry trends, advise clients on compliance regulations, and understand market realities

Remote

Managed relationships for 9+ enterprise accounts performing various annotations; partnering directly with autonomous and AI engineers to train AI modelsAudio and video segmentation, audio transcription, semantic labeling, GARM compliance categorization, search relevanceComputer Vision: image obstruction, keypoint taggingResponsible for accounts totaling $6.9m in ARR Hold regular meetings with key contacts. Develop and present visual reports: current projects, roadmapReporting customer product requests to the product team.Responsible for generating and holding Executive Business ReviewsTrainings new users and monitoring usage/adoption

San Francisco Bay Area

-Managed 55+ (and growing) hosts on the Getaround platform. -Increased the total number of rentable vehicles by 13% in Q2 and 26% in Q3-Successfully increased revenue in Q2 by 35% over Q1-Traveled to Houston to launch new market at the May 2021 Franchise Show-Managed a book of business 150+ hosts while providing effective account management to a large number of clients across all markets-Utilized Close.io CRM and Zendesk to communicate with hosts over call, text, and email-Fluent in Zendesk ticketing system to review, escalate, navigate and solve host issues daily.Product expert Explain our patented software and hardware technology; formulate on-brand messaging tailored to entrepreneur fleet owners-Added over 25 cars per month with other partnered teams to ensure timely and responsive car onboarding experience -Grew fleets with strategies, promotions, and data to increase revenue for hosts and Getaround alike.-Ensure a healthy pipeline (new onboards or greater performance of existing cars) well in advance to sustain the growth of a book of business in future months

San Francisco Bay Area

Manage relationships with individual and multi-car owners through Getaround's Bay Area markets. Including SF, Oakland San Jose, and the Peninsula. Worked closely with Getaround Owners to understand their challenges, maximize their earnings and reduced the churn of the owner base.Onboarded new owners.Gathered feedback from owners to suggest product updates and changes. Worked closely with claims and support to deliver service beyond expectations.Successfully reduced churn of the SF Bay Area owners on Getaround's car-sharing platform by over 50% quarter after quarter through 2019.

San Francisco, California

Training/Enablement SpecialistDrove engagement, increased renewal and combatted churn at Entelo by educating users on Entelo’s platform. By increasing regular usage in post training engagement and hosting specialized recruiter training in sourcing, engagement and analytics.CSM for SMB tier clients (Kick off calls and relationship manager)Recognized for the highest weekly active usage with new users. Finished 20% over onboarding team’s goal Q2 2018. 10% over goal in Q3.Managed and nurtured relationships with over 80 users in over 20 accounts in an 8 week period. Achievements: Created training with hands-on training emphasis. Held over web meeting (Zoom meeting, Google Hangouts, Clearslide)Developed and launched high touch automated cadence in Salesloft with regular users.Results: 80% open rate, 60% response rate, and follow-up training/calls with users

Belmont, California

Drove new business and created 174 new opportunities with an 85% conversion rate in 2016Generated about $5,000,000 in new clientele pipeline and $300,000 in closed bookings for the Contact Center platformRecognized for achieving the management initiative to meet and surpass goals every quarter

Redwood City, Ca

First sales contact to impart value proposition of Talend’s enterprise solutionsExceed pipeline generation goals by effectively qualifying and filtering prospectsConduct 50+ telephone calls daily to prospective customers with the goal of setting an appointment with sales representatives Develop and uncover qualified prospects for East Coast territory through cold calling, lead generation activities, and research Utilize Salesforce to convert leads to contacts for sales opportunities by managing sensitive account informationBuild profiles of prospective clients using Salesforce and any publicly available informationNurture existing client relationships and touch stale leads

San Francisco Bay Area

Sourced and discovered candidates using LinkedIn, Github, and various boolean queriesContacted prospective candidates using various channels: direct dials, email, InMail, and social mediaQualified prospective candidates against technical job descriptions and other rolesScheduled assessment and follow up meetings with candidatesManaged candidate relationships through coaching and sharing feedback from clientsDescribed opportunities to candidates by highlighting compensation, job title, location, and other perks Reviewed job descriptions to understand hiring needs and to identify the right candidates

Belmont, Ca

Surpassed goals by utilizing effective screening techniquesReviewed internet survey results to meet clients’ requirementsInterviewed potential market research candidates to determine applicant qualifications Scheduled qualifying respondents into appropriate playtestsEvaluated responses for playtests using deep video game industry knowledgeResearched the background, gameplay, and storylines of video games

Mentored team of up to 30 direct reports who continuously exceeded department metrics and goalsLed 1:1 meetings to review individual progress and feedbackCommunicated Engineering’s objectives to Quality Control teamCreated new metric tracking tools for productivity - reduced production time by 75% over six monthsWrote and updated new training manuals to clarify quality control expectations and criteria Generated daily reports of operator and team metrics for use by operations managers