Major Responsibilities:Monitored performance results for Technology Engineering and Operations (TE&O) organization and developed key performance indicators and scorecards for chief information officer.Led CIO organization teams responsible for analysis and reporting, operations monitoring, operations observability, and AIOps / machine learning (ML) capabilities. Liaised with implementation teams on process and system design efforts of new product lifecycle tools for portfolio management and software development (CAPPM and Rally).Oversaw development and implementation of Sabre’s first automated business scorecards via Qlik Sense and QlikView for TE&O organization.Key Deliverables:• Drove 20% improvement in mean time to resolve incidents by collecting and leveraging data with operational improvements in collaboration with groups across Sabre. • Improved technology operations and utilized Vertex AI and BigQuery ML to prototype models for reducing change failures and system downtime while interacting with Google to identify use cases for leveraging AI / ML.• Promoted use of ML and AI within CIO organization as a means of correlating disconnected data to enable rapid incident triage and produce predictive insights to help achieve strategic objectives.• Leveraged ServiceNow AI capabilities to identify similar past incidents with greater than 70% certainty to reduce downtime.• Initiated vendor evaluations for implementation of AIOps capabilities to indicate a possible 2-6M savings.• Supported senior executive and board of directors’ meetings by preparing and presenting materials.• Ensured KPIs align with strategy and enhanced measure definitions, collection processes, automation, data remediation and analysis capabilities through regular consultation with senior executives.

Major Responsibilities:Provided status on a variety of key issues, answered questions, and resolved or escalated matters by working regularly with all six hotel brand partners.Reviewed and evaluated organization's current state and preparation of recommendations for next steps to include process change/improvements, product roadmap, technology infrastructure needs, and assisting with technology staffing plans.Designed and presented materials that proved instrumental in securing an initial agreement from the partner brands' attorneys in regards to site privacy and tracking on Roomkey.com.Key Deliverables:• Developed and maintained product roadmap by identifying stakeholder needs, milestones, priorities, and success metrics.• Met internal/external reporting needs and leveraged Google analytics and KISSmetrics by creating key performance indicators including both user and site page flows.• Created site interstitial/regular search algorithm for testing and developed recommendations for subsequent adjustments to formula in collaboration with CMO.• Monitored transition from company's divided email systems to single email domain within new Office 365 environment.

• Developed and championed the introduction of business analysis and requirements development processes across a rapidly growing and entrepreneurial culture• Led the Business Analysts across the organization to assist in integrating requirements among the ongoing strategic initiatives and ensure proper alignment and consideration of appropriate functionality• Mentored teams and management on Scrum and Agile development practices to assist in the implementation of these methodologies across the global organization• Led the requirements gathering efforts of two simultaneous major strategic initiatives including the reengineering of the business processes, creation of the process maps, outlining of the features, detailed user story development, and facilitation of multi-stakeholder and technology review sessions• Collaborated with the SVP and Director of Technology on ongoing process improvement and compliance efforts to establish formal software development methodologies and processes as well as detailed architecture and data flow documentation• Recognized as the employee of the year for 2008 for “Transformational Excellence – For consistently identifying and championing process improvement opportunities while acting as a role model for positive changes”

• Held responsible for leveraging performance measures to set action items and follow up on progress for CTO’s direct reports• Determined significant quality issues and business impact including establishment of plans and allocation of responsibilities; prepared status reports to senior management• Contributed to the identification of cross-line business initiatives leveraging best practices to enhance overall product and service quality• Directed staff accountable for assessment, evaluation, and communication of problems encountered by call center agents to appropriately resolve customer issues• Created and maintained Site Quality Dashboard and associate measures enabling lines of business to respond to business results and track long-term progress• Played a key role in driving key error rates from 3.5 percent of page views to .65 percent within one year• Increased unit test coverage for mid-tier applications from 30 percent to 60 percent• Administered implementation of Agile development practices across Travelocity and GetThere global development teams

• Spearheaded team in executing performance management system at a large government client• Functioned as key contributor in the identification of process and organizational improvements resulting in $30 MM savings• Developed new constructs and intellectual capital throughout strategic mission design and organizational performance management• Analyzed impact of e-business tools on supply chain of major automotive manufacturer; identified potential e-solutions, process, and organizational improvements yielding annual savings of $74 MM • Evaluated future trends and developed new thinking around key firm capabilities in the supply chain• Restructured processes and organizations associated with human resources functions• Provided assistance to the IT Director at a major aerospace firm reducing expenditures by $36 MM or by 50 percent