Peter Fitzgerald Email and Phone Number

- Designed, implemented, tested, deployed, and supported Interactive Voice Response applications as per stakeholder requirements- Authored and maintained test case suites, both manual and automated, for both progression and regression testing purposes- Provided ongoing engineering support for multiple applications and services across a wide spectrum of technologies- Composed technical and support documentation for project delivery- Diagnosed and resolved incidents affecting lab… Show more - Designed, implemented, tested, deployed, and supported Interactive Voice Response applications as per stakeholder requirements- Authored and maintained test case suites, both manual and automated, for both progression and regression testing purposes- Provided ongoing engineering support for multiple applications and services across a wide spectrum of technologies- Composed technical and support documentation for project delivery- Diagnosed and resolved incidents affecting lab and production services and voice applications- Drove the deployment of numerous major platform upgrades to varied production systems- Heavily involved in the delivery of the Automated Database Build project, a major multi-year project delivering fundamental improvements to the nationwide Telstra Directory Assistance service- Executed exploratory testing and end-to-end migration of multiple legacy voice services to new infrastructure and service platforms- Rapidly adopted novel team and project management processes in-flight as part of the pilot program for Telstra’s company-wide transition to Agile methodology Show less

- Managed infrastructure and service delivery projects from a technical specialist perspective- Provided detailed technical review of infrastructure solution requirements, liaising and negotiating with varied stakeholders and subject matter experts to develop mutually satisfactory solutions- Established baseline scope of work for project engagements- Provided front-line financial assessments by translating project requirements into quantified deliverables- Authored contractual… Show more - Managed infrastructure and service delivery projects from a technical specialist perspective- Provided detailed technical review of infrastructure solution requirements, liaising and negotiating with varied stakeholders and subject matter experts to develop mutually satisfactory solutions- Established baseline scope of work for project engagements- Provided front-line financial assessments by translating project requirements into quantified deliverables- Authored contractual responses to client service requests- Coordinated engagements of technical domain owners, vendors, and subject matter experts to review changes and additions to technology architecture standards- Single-handedly managed the technical review of incoming Telstra infrastructure requirements over a period of two months- Attained Associate Level Project Management Certification- Provided critical input towards improving the governance process for technology architecture standards- Designed and implemented many formal changes to systems in business critical production environments Show less