Peter Franklin Email & Phone Number

Exeter, Gb

Exeter, England, United Kingdom

Exeter, England, United Kingdom

United Kingdom

Field Experience/Sales expert, every day we unlock new potential for our customers to join in on the fast paced world of technology by showing them what is capable inside of their own home with products from BT & EE. Responsibilities included -- Hitting targets of a 35% attachment rate. - Improving relationships between customers and our partners. I have also trained to become a fulfilment expert (stock control) - Responsibilities include - - Opening of the business early AM. - Counting/Reviewing stock levels. - Minor maintenance of fleet vehicles. - Receiving deliveries. Promotion to Operations Manager - Responsibilities include - - Driving performance to help the team achieve their KPIs. - Onboarding.- Shift Management. - Coaching / development. - Providing in the moment advice/support.- Covering 4 sites as a sole Point Of Contact. - Running daily huddles for KPIs, promotions & recent Guideline changes.

Exeter, England, United Kingdom

I started at BT as a Telephone Agent helping to resolve faults & complaints. I was given opportunities to help train/coach a team of 15+ new entrants to the business, as well as a cover management role for a senior member of management. Responsibilities included - - Diagnosing faults and finding a first time resolution to prevent the customer calling back into the business. - Handling complaints at the first point of call to make sure all issues were resolved and the customer was happy with the outcome. - Supporting my team continuously with challenging calls/issues. - Training new entrants on the phone in the moment. - Hosting coaching sessions with Agents to help them achieve fixed KPIs - Running training/development calls with agents to help them improve. - Dealing with complaint escalations at a managers level. - Attend meetings for areas of focus regarding KPIs WTD/MTD.

Exeter, England, United Kingdom

Duty Manager Role at Admiral Casino. Responsibilities included - - Handling large sums of money safely. (£20,000+ Cash)- Being responsible for the counting of the site money/float. - Obeying Challenge 25 regulations. - Protecting vulnerable customers from gambling addictions. - Managing a team in a continuously challenging environment. - Carrying out minor repairs on machines so a customers experience wasn’t impacted. - Being responsible for amazing customer service to all customers to make sure they return.

Exeter, England, United Kingdom

Working within the nightclub/hospitality industry as my first full time job. Within 6 months I was promised from Bar/Floor staff to a supervisor. Duties included - - Managing people in a fast paced environment.- Maintaining Health & Safety throughout the evening for both customers and staff. - Assisting with stock and replenishment. - Obeying Challenge 25 regulations to help protect customers. - Communicating with Door Staff about customers welfare.

Gsce, English Language And Literature/Letters, B

Gcse, Maths, C