Product Information And Adverse Event/Drug Safety Complaint Specialist, Lab Support
• Answered 50+ customer incoming calls/week regarding Hyland's product line.• Documented customer adverse event complaints for quality control, assessed the event’s severity, and appropriately routed complaints within document control software (MasterControl) for the quality control department and medical supervisor’s evaluation.• Preparing prescription homeopathic medicines.• Staffing the 24/7 accidental ingestion emergency beeper phone line.• Receiving laboratory materials and performing tests according to SOP for material Quality Assurance • Applying Good Documentation Practices