Headhunted into Claims Director post to assist the Board with overall business strategy and prepare it for sale. Sat on all major decision-making committees.Achievements:• Designed innovative strategy; built and strengthened new executive team through targeted recruitment and restructure; improved performance and efficiency• Delivered significant improvement in average claims spend across all major heads of claim and substantial reduction in overall leakage• Improved customer satisfaction ratings resulting in an increase in customer retention in strategically chosen areas• Developed and implemented fraud strategy for the business• Restored reputation of business through working with various regulators to improve governance, systems and controls

Invited by Chairman to join executive committee to the newly created role of MD, Insurer Services with specific responsibility for underwriting and claims operations.Achievements:• Enhanced the overall business valuation through delivering significant increase in non-risk income• Overall improvement in risk selection and underwriting loss ratio

Responsible for all claims, financial crime and reinsurance, as well as a subsidiary claims management business.Achievements: • Member of Executive Board which produced significant shareholder value, more than doubling share price over a six year period• Transformed the financial operating performance of the claims team, specifically reducing year-on-year claims inflation, out-performing its competitors• Responsible for the purchase, design and operation of the reinsurance programme, resulting in a reduction in overall cost to the business• Set up and established outsourcing company and appointed MD. Achieved operating profit in first year of trading• Reviewed all outsourcing arrangements resulting in significant costs savings and non-risk income generation• Implemented a comprehensive change management programme focused on delivering key strategic objectives, centred on cost control and non-risk income generation• Improved the quality of management reporting• Successfully resolved a number of high-level reinsurance disputes culminating in favourable out of court settlements and commutations• Increased accuracy and predictability of the reserving philosophy• Had several involvements in the due diligence process

Responsible for all aspects of technical claims handling and reinsurance before being promoted to Claims Director in 2004.Achievements: • Member of the executive team who played a pivotal role in enhancing shareholder value and improved Highway’s positioning and performance in the market• Used unique experience of insurance and reinsurance claims operations at the highest level to reshape a distressed area of the business• Redesigned reserving philosophy resulting in greater stability of the overall performance