Lead Technical Business Analyst and Project Manager for the design, build and deployment of multiple projects:* A web-based GxP-validated application to support the Global Roche/Genentech order and delivery management of biological cell banks used for manufacturing and research. The solution included workflow management and SAP integration components across multiple global Roche sites* A complex GxP-validated Data Governance and Decision Support System (DSS) solution involving data integration across 7 systems (6 internal and 1 external) to support clinical and commercial product manufacturing. The solution included the build of logical and physical data models to create the single, comprehensive DSS database. The solution also included a custom application to introduce and manage additional metadata to the DSS database.All projects managed using Agile methodology with JIRA-based backlog and task/issue management.* Performed initial scope and feasibility assessment for multiple Proof-of-Concept projects using AI to improve laboratory, research, and manufacturing quality processes

Lead Business Analyst and/or Project Manager for the design, build, and deployment of multiple high-visibility projects (using Agile methodology w/Jira):* Business Analyst for a multi-functional and cross-organizational effort to design and implement a High-Performance Computing (HPC) / Storage / Collaboration system dedicated to genomic sequencing and BioInformatics R&D* Business Analyst and Project Manager for a web-based custom application to support the remote analysis and troubleshooting of Roche Sequencing NGS Instrument and Diagnostics systems - parsing and displaying instrument operational metrics data generated by dozens of instrument features and functions. The application also included a complex, custom workflow process for Global Customer Support operations/escalation* Business Analyst and Project Manager for a custom NGS-based BioInformatics analysis data collection and business intelligence/data visualization system (AIrflow, RabbitMQ, MongoDB,Tableau)* Business Analyst and Project Manager for a customized Laboratory Information Management System (LIMS) for NGS-based Clinical Trial Support, Early Research, and Product Development teams.* Business Analyst for Data Management solution implementation. Sequencing BioInformatics primary, secondary, product support, and IP data files (2 billion files - 8 petabytes). Integrated Metadata catalog/solution design and implementation

Lead Business Analyst for the requirements, design, documentation and presentation of Operating Model, Governance Model and Implementation Roadmap for the creation of an Incident Management and Operational Metrics Command Center for Customer Service, Claims and Enrollment organizations.

Lead Business Analyst and Project Manager for the design of a comprehensive Knowledge Management [KM] systems solution for the US Medical Affairs organization. Worked closely with the client to create a comprehensive solution design that included a new intranet portal/Content Management System (Drupal), document management (Sharepoint), and enterprise document/information search technologies- Facilitated all requirement and design sessions across multiple business units within Medical Affairs- Documented project requirements, Use Cases, and process flows- Acted as primary liaison between IT, QA, Business and 3rd-party UX/UI vendor to design and implement the resulting intranet portal solution

Business Analyst on a large-scale project to re-engineer multiple HealthCare-related Customer Call Center operations across multiple lines of business. Project required analysis of historical call data, Customer data and as-is call handling processes. Solution architecture and process automation was built on Pega Systems PAAS. Solution requirements elicitation and solution design agreement was done using web-based remote JAD sessions due to the geographically disparate locations of business stakeholders and SMEs across all US time zones.Led, or participated in, the creation/modification of data repositories, ETL processes/services, process automation and requirements documentation.

Business Analyst for the design, build, and deployment of multiple cloud-based application services integrated into an existing Saleforce-based Health Care Professional support application

Asked by the CEO to step into the CIO position on an interim basis, I worked closely with existing IT department employees and accomplished the following: - Strategic Plan and Budget development - Service Desk incident management process re-engineering and technology implementation - Implemented IT Change Management, Project Management, IT Purchasing and Invoice Management processes and systems. - Purchased and installed a needed system upgrade for IT infrastructure power supply and management - Initiated, and/or provided oversight over infrastructure, virtualization, ETL, and application implementation [internal and Cloud-based] projects

Project Manager and Business Analyst for the design and implementation of multiple applications [both custom and off-the-shelf applications] associated with a new Medicare-based line-of-business.Project Manager and Solutions Architect for Enterprise-level Process and Systems Re-engineering Project.

Project Manager / Business Analyst for multiple projects - including a complex cross-functional effort resulting in the redesign of Blue Shield's Provider Billing Compliance data analysis and multi-organizational processes within their overall fraud and abuse prevention program.

Business Analyst for the design, build and deployment of two custom applications for separate departments within the Regulatory Affairs organization requiring integration with an enterprise-wide document management system:Assoc.Project Manager (Vendor Management) and Lead Business Analyst for the implementation of a PMO system application (Planisware PPM) for the Commercial Development organization

Worked with the Amdocs Product Manager, customer subject matter experts, and the Professional Services Organization to document the business requirements [processes, task flows, and workflows] and create screen mockups for a number of critical functional areas for two software products: Sales Force Automation and Process Workflow Automation.

Assisted in establishing a strategic product development partnership between my employer [Headstrong] and Covisint across multiple products/services. - Established the outsourcing engagement platform; Resource, Reporting, Communication, Development, Quality Assurance and Knowledge Transfer processes based on a blended framework [both Offshore/India and Onsite] that eventually numbered 30+ outsourced resources. - Managed the development of the dual-shore technical and logistics infrastructures required to work effectively and transparently from both onsite and offshore.

Analysis and re-implementation of a CRM systems solution, as well as the analysis and modification of an associated data warehouse, corporate data repository, and associated ETL processesLed the analysis, and re-engineering, of Peet's order analysis / production / fulfillment processes, and the design, development, and implementation of a custom systems solution integrated with other legacy systems. Created and managed all of the Process/Requirements documentation and User Acceptance Testing plans/scripts.