Change & project leadership; Software & ERP deployment; Labour resource planning & capacity management; Lean and Six Sigma implementation; Organisation structure, process & product design; Team mentorship Project & Change Management: Experienced change manager across the service and manufacturing sectors. Managed multiple software/ERP deployments, new equipment and technology deliveries and departmental integrations. Employ a ‘Go See’ first step on all projects to learn user experience and source customer requirements. Communication of reasons for and benefits of change and building of trust central to approach.Technology, Software & Product Innovation: Maintain close/integrated relationships with IT resources to enable correct translation of business requirements and development of effective solutions. Continuously seek new technology and software developments to design new products and create a better customer experience.Lean, Six Sigma & Process Improvement: Realised lean approach in service and manufacturing environments most notably with just in time delivery of service and labour resourcing initiatives. Focused on integrating process improvement support to what the business/process owners and customers really need.Mentorship & Development of Others: Hold fortnightly review sessions with direct reports covering task updates, identification of road blocks, validation of strategy/approach being taken and career development. Successfully advanced numerous employees to more senior roles including into other business units.
Listed skills include Management, Business Process Improvement, Customer Service, Leadership, and 15 others.