Peter Haag Email and Phone Number

UPMC- Presbyterian Shadyside Hospital, Pittsburgh — Dec 2017 - Apr 2024 Coordinated neuroradiology reading room, ensuring seamless operations Boosted team efficiency via effective communication strategies Managed critical call triaging, enhancing operational workflow Integrated IT solutions, fostering team cohesion and department functionality Developed strategies to expand reading room's operational capacity Optimized reading room efficiency through proactive system troubleshooting. Pioneered new operational protocols, increasing reading room throughput. Monitored compliance with hospital protocols to maintain high standards. Facilitated cross-departmental communication to address patient needs efficiently. Led adoption of teleconferencing tools, cutting down response times.

Streamlined first level tech support, enhancing user interaction for MyUpmc website. Boosted efficiency in physician service coordination, ensuring precise record handling. Managed critical changes in attending physicians and autopsy approvals with zero errors. Provided crucial support for OnDemand physician services, improving patient care accessibility. Enhanced user experience by refining first-level tech support for MyUpmc website.

Responsibilities include: scheduling, customer relations, all cash register functions, in store and online orders, stocking, folding and providing excellent customer service.-Supervise five - nine cashiers while monitoring all cash drawers. Provide training and coaching at register and insure an environment of fantastic customer service with an emphasis on enthusiasm for product and motivating positive attitude.-Responsible Store Key Holder and able to defuse customer frustrations.

Back of house logistics: freight flow, receiving and distributing, store shipment, inventory control including processing of returns in order to facilitate better customer service with a well organized stock room. Ensured a safe and efficiently run back of house. Collaborated with Operations Manager to insure 100% on safety audits.

customer relations, all cash register functions, in store and online orders, stocking, folding and providing excellent customer service.

Responsibilities Include: office management, setting up and running media and sound systems, projectors and laptops for all graduation, special events and conferences.-Organize and lead a team of seven employees to implement all media services and support for contracted conferences, special events, concerts and executive board meetings. Facilitated technical support of 10+ graduations..

Responsibilities include: all cash register functions, stocking, cleaning, trained on all programs associated with the customer service desk, Promotion to Head Cashier as of 2010-Head Cashier role included supervising between six and twelve cashiers, Handling and counting of fifteen regular cash registers and four self operating cash registers opening and closing, provide training at register, and insure an environment of excellent customer service.

gas pumping, level checks, card processing and cash transactions