Leading and managing a team of analysts delivering actionable insights and analysis of the global business communications, collaboration, UCaaS, contact centre and CCaaS markets. Led the development of new research and analysis, most recently of the cloud communications, UCaaS and contact centre as a service (CCaaS) markets globally. Managed the programme of research and publication schedule across all technology areas.Presented analysis to clients, tailoring the level of detail and content to deliver relevant insights based on the requirements of the audience.Provided guidance, advice and support to my team as well as peer reviewing publications.Provided analysis of pricing strategies and go to market recommendations in different geographic markets.Significant forecasting experience, considering many different sources of qualitative and quantitative information to understand market dynamics to provide realistic and justifiable forecasts.Developed Excel based models to analyse and forecast market developments.Undertook ad hoc research projects on a wide range of areas Managed and implemented internal IT including active directory, Azure AD, VMware, SQL, O365, networking and security.