Peter Hatch Email & Phone Number

Bridgwater, Gb

Bridgwater, Somerset, United Kingdom

Cheltenham

Executive Director - Property & CommunitiesMember of Executive TeamOperational responsibility for Customer Services, Asset and Investment, Repairs, Income Management, Housing Services, Community ServicesDevelopment and RegenerationProperty ComplianceStrategy and PlanningLeadership developmentStrategic RelationshipsRisk Management

Maidenhead, Berkshire

Formulation and delivery of group wide customer service strategyOperational responsibility for customer-centric housing, care, support, business improvement and asset management servicesLead Director for Group-wide Community Engagement StrategyMember of Group Executive TeamLeadership and ManagementService and Commercial DevelopmentStrategy and PlanningRisk AnalysisTeam Building and DevelopmentPerformance and Review Financial Planning and StrategyBuilding successful Strategic PartnershipsAchievements:Implemented a new three year customer service strategy which delivered significant improvements across all customer service KPIs over 24 months. Devised digital service strategy.Improved and maintained colleague engagement levels at 90% for two consecutive years.Helped secure the Group’s first financial Rating which enabled a substantial increase in new home development.Chaired local housing forum of social landlords enabling closer collaboration.Implemented a new collaborative working operational model encompassing cross functional service teams.

Maidenhead, Berkshire

Operational responsibility for class leading property management and maintenance services to c.7000 homes.Member of executive teamLeadership and ManagementService and Commercial DevelopmentStrategy and PlanningRisk AnalysisTeam Building and DevelopmentPerformance and ReviewFinancial Planning and StrategyStrategic PartnershipsAchievements:Effectively delivered successful corporate strategies delivering a significant increase in turnover from 2008 and 2014 and consistent sector leading operating margins.Won and successfully delivered profitable external maintenance contracts which were extended beyond original term.Delivered a 50% reduction in rent arrears over 2 years (2014-2016).Introduced the Group’s first CSR Strategy which included an inspiring and award winning business start-up programme for customers.Undertook strategic review of sheltered housing assets and secured investment for improvement or demolition within a rationalisation programme.Awards:Achieved entry into Sunday Times Top 100 ‘Best Not For Profit Organisations To Work For’ 2013.Improved workplace safety by raising cultural awareness. Secured the Group’s first ROSPA H&S Gold Award, CHAS and ISO H&S accreditations.

Responsible for strategic delivery of property maintenance services across SE EnglandManagement of Direct Labour Organisation (DLO)Strategic Asset Management and Stock InvestmentOptions AppraisalCommercial ExpansionAchievements:Transformed a loss making direct labour organisation into a profitable, cost effective and customer focused service.Embedded a new operational strategy which maximised new technologies and delivered significant gains in productivity.Produced Group’s first comprehensive asset management strategy and successfully achieved Decent Homes Compliance on time and budget.Led the expansion of commercial maintenance contracts, delivering a 40% growth in turnover over three years.Pioneered a new repairs priority structure and Home MOT concept (Housing sector firsts).Awards:National Housing Maintenance Forum (NHMF) Most Innovative DLO.

Berkshire

Managed housing development programmeBid managementStrategic partnershipsLiaison with funding bodiesScheme appraisalsProject ManagementAchievements:Successfully managed Group’s Housing Corporation (HC) funded development programme on time and budget.Co-ordinated the Group’s entry into a new development consortium to secure partner status and long term HC funding.Project team member for a successful tri-partite commercial agreement for the re-provision of 800 care and supported housing bed spaces.Developed Group’s customer service strategy for new build homes which resulted in lower defects and higher customer satisfaction.

Maidenhead, Berkshire

Msc, Housing

Bsc, Politics & Modern History