Peter Herder Email & Phone Number

Olathe, Kansas, United States

Olathe, Kansas, United States

Customer-oriented manager of a successful, high-functioning residential service division.Maintained high customer service ratings and reviews. Ability to effectively function and lead teams in understaffed environments.Managed multiple retail showrooms for B2C clients.Met and exceeded sales goals for service teams through diligence, coaching, and attention to detail.Analyzed detailed reports to refine billing, review sales and inventory data, and support shrink minimization and safety awareness.Optimized dispatching teams and schedules to maximize profitability.Built employee trust and kept workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Kansas City, Kansas, United States

Exceeded ambitious sales and operations goals consistently by directing successful operations in a high-demand environment. Built and maintained successful operations and sales teams. Maintained high product quality standards by managing critical business processes to ensure consistent and efficient workflows.Reduced turnaround time by introducing new methods, practices, and systems.Expanded market presence to increase annual revenue from $7.5M to $10.5M year-over-year, supporting the company's industry leadership status.Maximized profitability and steady business growth by fostering a culture of continuous improvement to ensure long-term business success.Optimized performance by building high-performing teams with well-developed employee relations and project management qualifications.Improved customer loyalty and retention by strengthening efficiencies, workflows, and service.Successfully empowered the primary sales team to win back and retain key accounts.

Collaborated with founder to ideate, develop, and build a new company from the ground up.Established five operational branches to deliver services across 12 states for 500+ customers.Built a high-trust culture by providing operational leadership, vision, and strategic oversight to the newly formed company. Grew business from $150K to $8M in annual revenue by aggressive growth strategies aligned with organizational goals and fast-paced operational decision-making.Increased workforce from 1 to 70 employees over 15 years by refining organizational structure to consolidate, streamline, and delineate necessary functions.Achieved consistent organizational efficiency and financial strength through keen attention to detail that informed the development and implementation of administrative and reporting procedures, operational controls, and people systems. Translated strategy into actionable goals for performance and growth through organization-wide goal setting, performance management, and annual operating planning.Measured and achieved company goals by analyzing strategies and workflows to develop process improvements in alignment with KPIs.Created and executed new methods to increase customer satisfaction by integrating and coordinating operations functions and processes with strategic business goals.Took significant market share from competitors by executing customer-oriented solutions and services.Created a culture that fostered employee loyalty and retention.

Bachelor Of Science - Bs, Business Management

Master Of Arts - Ma, Theology/Theological Studies