Peter Hua Email & Phone Number

Content Writing- Created, edited, published and updated new and existing content articles.- Tracked and measured SEO and content performance metrics.- Clicks and page views increased by an average of 30%.Email- Created, monitored and iterated over a dozen email campaigns including informational, transactional, sales, and ad hoc emails.- Campaigns averaged a 37.5% open rate and a 12.6% click-through rate.Social- Maintained Facebook presence through the use… Show more Content Writing- Created, edited, published and updated new and existing content articles.- Tracked and measured SEO and content performance metrics.- Clicks and page views increased by an average of 30%.Email- Created, monitored and iterated over a dozen email campaigns including informational, transactional, sales, and ad hoc emails.- Campaigns averaged a 37.5% open rate and a 12.6% click-through rate.Social- Maintained Facebook presence through the use of groups and the business page.- Page likes and followers increased by 17% and 16% respectively. Customer Success- Handled all user and customer inquiries and interactions.- Worked with the Product, Design, and Engineering teams to improve the site. Show less

- Handled all user interactions via email and telephone.- Qualified leads for upgrade opportunities. - Assisted customers with the product.- Worked with Software Developers and Product Designers to implement new product features.- Provided data analysis through the use of SQL. - Launched and nurtured an online community where users can interact.

- Responded to ~1000 customer inquiries via email and ~50 inquiries via telephone weekly.- Gathered data on all customer interactions using a tagging system.- Reported customer insights and data with Microsoft Excel and SQL. - Provided the Product, Design and Engineering departments with qualitative and quantitative customer data to help improve the product.

- Responsible for organizing the store and maintaining its general aesthetic. - Ensured products were properly stocked. - Provided customer service to large groups of consumers.- Set up displays to reflect weekly promotions.

- Assisted clients resolve issues and inquiries related to credit card accounts.- Responsible for sales of banking related products and services.- Handled over-the-phone customer service.

- Supervised sport-related activity stations.- Provided customer service to large groups in a fast-paced environment.- Maintained overall cleanliness of vicinity.