Peter Jackson Email & Phone Number

Tralee, Ireland

JRI America, Inc., is a subsidiary of the Japanese IT financial services company, Japan Research Institute Ltd ("JRI"), which is the specialist IT subsidiary of Sumitomo Mitsui Financial Group ("SMFG"). The Tralee operation supports the group's Western Hemisphere IT operations including the Americas, Europe, Middle East and Africa (EMEA).We are currently.

Tralee, Co Kerry

My Role:- Manage a busy Helpdesk based in Tralee, taking calls from our Global customers from SMBC Bank- Structure staff rotas- Collect data for daily, weekly and monthly reporting- Analyse the data to identify trends in incident management- Manage Severity incidents that have high impact on customers and/or business- Act as point of escalation within the.

Support Analyst – Senior Support Analyst – Tech Lead (2012)- Identify Training Needs for Helpdesk Members, and then performing the required training- Escalation Point for sensitive and difficult Helpdesk Calls- Technical go to for the Helpdesk Supervisor- Work closely with the Helpdesk Supervisor in managing the team, scheduling shifts and planning one off.

Advanced Diploma In Web Development, Web Page, Digital/Multimedia And Information Resources Design, Distinction

Activities and Societies: Advanced Diploma in Web Development Advanced Diploma in Wed Design

Bachelor Of Science (Bs), Computer Science

BSc in Computing

Bachelor Of Science - Bs, Computing