Peter Jepson Email and Phone Number

• Liaise with school staff and associates regarding support requirements • Adhere to established working procedures and evaluating services provided• Provide a professional and flexible approach to basic and complex problem solving in order support and meet customer expectations• Build and maintain strong working relationships with RM’s clients, customers and third party associates• Perform system reconfigurations, machine re-builds and updates on existing systems.• Involvement in advising school on improvements across the site and in operational procedures• Be on hand at all times for quick response to call logging• Use, support and implementation of Citrix, Symantec: Backup Exec, Office 365, Windows 7 SP1• Use, and implementation of Windows server 2008 R2, Windows Server 2016, VMWare, Active Directory, DNS, DHCP and Mac Server (OSX El Capitan)• Manage a Mac environment on a Windows network• Planning and execution of upgrades to infrastructure of the site• Day to Day Management of a small team• Manage Swap stock• Manage filtering lists• Manage Print server• Manage Daily/ Weekly Backup plan• Manage Asset Registers Management of VM Hosts and switches• On-site training for users