Peter Johnson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

UBank . 8 yrs 7mths Senior Fulfillment / Settlement AdvisorOct 2012 – Present- 6 yrs 5 mthsResponsibilities:• Provide coaching / mentoring to up to 10 banking specialists at the settlement / Fulfillment end of the UHome loan Journey• Work closely with Team Manager to help develop Team knowledge & performance.• Handle and resolving complex and escalated customer issues• Manage and fulfil marketing incentive projects- Gift cards / Mini –IPad• Compile and distribute daily Settlement pipeline reports to business• Communicating and establishing relationships with key stakeholders to oversee customer's journey Team Manager, Settlement TeamSep 2011 - Oct 2012- 12 mthsManaging and inspiring a team of 10 sales support specialists to support the UHome loan- business in the process from loan origination through to settlement.Direct Home Loan Specialist Sept 2010 - Sep 2011 - 12 mthsFormed part part of the initial Home loan Team (Direct Home Specialist) • Involved in the launch of the UHome Loan Refinance product. Role involved taking inbound calls from customers assisting them with our online home loan product application process.

Team Leader Westpac – NSW Sales Support Team - Business Lending Operations Concord October 2007 to July 2009 – 1yr 9 mosResponsible for:Inspiring and motivating a team of 10 Sales Support Managers to support the business banking sales force in the process from loan origination through to preparation & production of loan documentationBusiness Coach- Small Business Banking NSWJune 2005 to September 2007- 2 yr 3mosBusiness Manager/Lending Specialist/Credit Writer - Small Business Banking NSWMay 2002 to June 2005 – 3 yrBusiness Manager Tier 1- Sales - Small Business Banking NSW February 2001 to April 2002 – 1 yr 2 mosCustomer Manager - Commercial Banking January 1998 to January 2001- 3yrPrevious roles at Westpac: June 1984 to December 1997-Customer Service Officer - 6 Years (includes International & commercial teller duties, daily cash account balancing).- Managers Assistant - 8 years (includes security Documentation prep & settlement activities, account control, customer liaison, loan approvals)