Peter Johnson Email & Phone Number

Peoria, Arizona

Tempe, Arizona

Provided account remote support to Canadian merchants, assisting with equipment, transactions processing, funding, or profile inquiries:Educated merchants in payment processes either by point of sale terminal, online processing, or by touch-tone telephone services.Determined support of requests by authorization needed, requesting account changes for address, contacts, notification delivery methods, bank accounts, methods of payment, rate reviews, equipment addition, cancellation, and more.Obtained solutions to equipment malfunctions and profile or funding discrepancies using investigative knowledge, listening, and interpretive skills--confirmed perceptions of necessary duties appropriate to resolve equipment, profile or funding states.Judged accurate causes of equipment faults to ensure merchants did not receive equipment system configuration adjustments and repairs for faults from equipment configuration systems falling outside the range of services providedMinimized frustration and put client caller needs first, educated through clear instruction directly applying to client perception and pace.Presented best possible conflict resolutions and clearly notified callers of any commitments currently engaged to correct service disruptions, prepared with supervisory confirmation if needed.

Lackland Afb, Sheppard Afb, Kunsan Afb, Luke Afb

Avionics Intermediate Shop Technician: A maintenance and support representative, greeted customers and documented service requirements, directed office communications and requests, and identified service personnel to complete projects. Planned shift activities to optimize quality and timely service as well as address personnel needs, resulting in satisfied technicians happy to work well to care for and promote customer concerns. Managed programs to safely and securely store customer and business assets. Organized and scheduled equipment verification inspections. Engaged in regular process improvement planning sessions and discussed concerns from leadership and personnel. Handled coordination and qualified supervision of personnel training, including on-the-job and professional to ensure effective learning in a safe and constructive environment. Directly sought out customers to engage with better planning of service, advancing client benefits through timely preparations, swift and high caliber service.

Luke Afb

Specialized focal point over five organizations for security management. Simplified new and pre-existing guidance and direction to promote clarity of purpose through effective collaboration. Supported over 2K personnel in the usage and storage of sensitive official and privacy act information as well as equipment. Advertised supervisory guidance, scheduling and executing regular confirmation checks, introducing and improving documentation practices. Facilitated authorization processes with annual training and testing, communicated with leadership to confirm access needed, verified official sensitive access allowed through database processes, and supplied certification with cooperation from local law enforcement. Consulted records and coordinated with client supervision to assist members with regular and specialized security clearance questionnaires, supplying critical direction to fulfill customer needs and concerns either by email, phone, or in-person. Served six months directly with customers to verify credentials and inspect contracted equipment for safety, securing property entry points daily. Provided network administrative services for 300 member organization, processed new client accounts, collecting requests for authorization and permission to access storage and software.

High School/Secondary Diplomas And Certificates

Bachelor’S Degree, Elementary Education And Teaching

Bachelor Of Science (Bs), Mathematics For Secondary Education