Peter Joslin, Msol Email & Phone Number

Portsmouth, Nh, Us

Augusta, Maine, United States

Richmond, Me

Portsmouth, Nh

Resourceful AVP creating impact to the organization through managing Learning and Development department. Oversees all Learning and Development programs from New Hire Orientation through Executive Leadership programs. Works collaboratively across the horizontal to ensure all departments have access to appropriate learning opportunities. Coordinates and suggests external learning resources to all departments. Creates and delivers customized content.Continually overseeing the creation and improvement of curriculum to meet organizational and employee needs such as:-Entire New Hire program to incorporate both retail and back-office staff for a more integrated experience for employees.-Account opening program combining content with existing one hour training labs to create a more robust hands-on classroom experience where employee can practice technical, sales and soft skills.-The review and relaunch of six different lending classroom modules. Created and organized branded content which better aligned with lending standards and expectations. -Multi-tiered Leadership Program, incorporating in-house created content with external learning programs. Oversees ten Employee Activity Committees and the Organizational Mentor Program to further enhance employee engagement. Successfully launched and currently maintain a state of the industry SaaS application as a resource for locating corporate policies and procedures, saving the organization over $230,000 within the first four months of implementation.

Portsmouth, Nh

New England

Corporate Training and Development Manager developing and delivering courseware for both instructor led and web-based training modules. Curriculum manager for flagship new employee onboarding course. Identified deficit in OTJ training programs within the organization and created training alternatives when classroom programs were not available. Course manager for multiple classes. Collaborated to design and develop Leadership Coaching program from conception to completion. Effectively field coach and consult branch management teams in order to impact sales and customer experience results. Classroom facilitation and management programs include: Customer Service skills, sales skills, consumer lending, effective coaching, leadership management, new account opening, IRAs and other core system curriculum.

Manchester, Nh

Overall management of branch sales, service, customer relationship building, portfolio growth, and profitability of branch. Identified and managed profitable relationships with small businesses within the branch market by providing tailored business solutions. Lead and motivated the branch staff to maximize sales opportunities and increases the depth of the customer relationships to generate profitable revenue and foster branch effectiveness. Modeled and motivated staff to operate in a sales environment that meet customer needs and enhances retention and customer loyalty.

Haverhill, Ma

Oversaw operation of 3+ veterinarian hospital. Responsible for management of human resources, operations and finances. Areas of responsibility encompass veterinary practice administration, operational plans, training of staff, ordering and stocking supplies and equipment, funds and resource management, data automation, staffing, safety and security, and review/evaluation/analysis of the past performance of the practice

Salisbury, Ma

Master'S Degree, Organizational Leadership, 3.9

Activities and Societies: Delta Mu Delta

Master'S Certificate, Human Resources Management/Personnel Administration, General, 4.0

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Dean's List