Peter K. Email & Phone Number

Organized, deadline-oriented professional with experience in I/T and User Operations in the Banking, Insurance and Graphic Arts industries. Business advocate and liaison, working to bring clarity through practical and efficient process and project management.Past Experience Spectrum: -Business Analyst-Project Management-Process Engineering Analyst (SDLC)-Scrum Master-Vendor ContactProject topics have spanned the following: Implementation of new or upgraded functionality for internal service User Interfaces, Customer Facing Internet, User Telephony Interfaces, Enterprise Data Warehouse Enhancements, Data Mart/Report Development, Correspondence generation, Document Image Archiving, mainframe, Infrastructure and Business Process Automation. Operations and Business Process Management - Working through process analysis and re-engineering to fit the implementation of new application functionalities and to document and/or improve existing and future operational processes.Vendor Contact Liaison: Acted as vendor liaison for multiple projects and proof of concept research efforts.Change Management: Administration, Analysis Services and Project Management through Business expansion and reorganization efforts.Other experience includes Customer Service and Management, Service Desk Management Liaison, Independent Business Process Consultant and general manufacturing and labor in the printing, advertising and graphic arts industries.

Listed skills include Business Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, and 15 others.