Peter Kaftanski-Rowley Email & Phone Number

Experience: 10+ years in sales and customer service, including 4+ quality and training, 3+ team leading I am looking to use my multiple years of experience in customer service (B2B- B2C),sales, quality, and leadership to pursue an exciting career in a successful company in Manchester or remote basedPlease reach out if you have any job opportunities

Listed skills include Management, Coaching, Marketing, Supervisory Skills, and 5 others.

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  Senior

  Monzo Bank

  Feb 2021 - Present

  - Handling escalations from Vulnerable Customers Customer Service Representatives and other Internal departments. Delivering structured support to on their requests, using my knowledge and experience.- Task Force based work where necessary.- First point of escalation for complex case support. Handling and taking ownership of complex and edge cases through to completion.- Collaborating with analysts on process improvements, guidance feedback and trends in escalations. - Working with stakeholders and other managers around the business and work effectively in team environment.- Responsible for minor updates to guidance in line with outcomes from complex cases.- Approving high value emergency credits (up to £500) using decision making skills and identifying the risks involved.- Calling and taking calls from vulnerable customers and emergency services/social services, liaising with other domains on complex customer queries that may sit outside of guidance.

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  University Of Warsaw

  A