Peter King Email & Phone Number

1st off, Process & Final Inspections, Hardness Testing, Calibration, Destructive & Non-destructive Testing, Plant Maintenance, Precision Drawings, Measuring, Inspection Reports, ISO9001.

Runcorn, Cheshire

Employment History 09/2009 – Present date – Quality Control, Technical and Customer Support. Exedy Clutch Europe Ltd.Non-Conformance Working towards and planning for certification of ISO9001Recording non-conforming products from own factories and approved suppliers.Approving new products and returns for sale.Root cause analysis, corrective actions, preventative actions.Compiling quality statistics; customer complaints, internal issues and audit… Show more Employment History 09/2009 – Present date – Quality Control, Technical and Customer Support. Exedy Clutch Europe Ltd.Non-Conformance Working towards and planning for certification of ISO9001Recording non-conforming products from own factories and approved suppliers.Approving new products and returns for sale.Root cause analysis, corrective actions, preventative actions.Compiling quality statistics; customer complaints, internal issues and audit findings.Ensuring quality controls are in place to maintain and improve quality of product and service.Analysing data at planned intervals for quality purposes. Evaluate customer warranty returns, root cause analysis of failure.Investigate non-compliances of goods returned.Supplier and Sub-Contract contracts.KPI’s, monthly analysis reports for management.Authorise & manage credit control of returned products and approved warranty claims. Technical. Technical support and trouble shooting, providing technical product information and availability for end users, distributors based UK, Europe, Africa, Turkey and Russia. Measuring and reading drawings for QC purposes.Support to account managers, internal sales with technical product information and reports. Show less

Service & Parts Manager (Part-time) for Agricutural Engineers

Reporting to the Dealer Principal, Staff reporting 10 Service and 5 Bodyshop.Responsible for the daily management control of both departments.Reduced warranty debt, high work-in-progress and high content of specially ordered parts. Achieved 99.5% on warranty audit by monitoring and auditing all warranty claims prior to their submission. Mobile estimating as part on Approved Repairer Contract.Increased CSI scores to above national average by implementing best practises and… Show more Reporting to the Dealer Principal, Staff reporting 10 Service and 5 Bodyshop.Responsible for the daily management control of both departments.Reduced warranty debt, high work-in-progress and high content of specially ordered parts. Achieved 99.5% on warranty audit by monitoring and auditing all warranty claims prior to their submission. Mobile estimating as part on Approved Repairer Contract.Increased CSI scores to above national average by implementing best practises and processes and driving them forward.Increased bodyshop turnover by opening supplier contracts as sole supplier.Increased Service turnover by strong marketing, sell-up and follow up policy and staff incentives. Show less