Peter Kuranchie Email & Phone Number

Chicago, Illinois, United States

Leads a team of solution architects, technical architects, and engineers to provide Service Operations Management solutions to managed services to customers. Works directly with clients to ensure that Service Operations Management investments are aligned with business objectives● Led the implementation of ITOM analytic dashboard leveraging Google Cloud’s BigQuery and Data Studio.● Worked with a national healthcare MSP to transform their ITOM/ITSM investments, leading to a reduction in MTTR, an increase in customer satisfaction, and ROI.● Spearheaded the migration and modernization of on-prem application to Kubernetes (GKE), strangling the monolith and moving to microservices, implementing CI/CD and DevSecOps, and moving to multiple deploys a day.● Leads a team of solution architects, technical architects, and engineers to design, architect, and engineer Service Operations Management workflows on ServiceNow for clients.● Led a cross-functional team of seasoned IT leaders to develop a business plan for a new IT operations automation practice around Ansible Tower ● Led the SOC-2 certification process for the managed services organization● Manages the assessment, design, and implementation of IT infrastructure monitoring and management automation for clients.● Hires, mentors, and coaches DevOps engineers to help clients with their cloud journey.● Manages the team’s work, including assessment, recommendation, backlog, stories, sprint planning and review, and releases.● Defines and recommends solutions to internal MSP practice that leads to an increase in customer satisfaction● Provides technology leadership for IT Operations automation and management for clients.● Manages transition of clients’ solutions from solution design, architecting, implementation to client support.● Partners with clients in assessing, choosing, and implementing IT operation management applications to improve end-user experience.

Greater Chicago Area

Led a team of senior architects and engineers to design, architect, and implement IT operations management workflows for clients.Assessed clients’ current business processes and technology environment to detect gaps and recommend and implement solutions to fill gaps.Build a team of senior architects and engineers to consult on IT operation management automation for clients.Managed and mentored senior software engineers that lead to a 50% reduction in backlog.Provided business consulting, knowledge expertise in ERP solution architecture.Managed transition of client solution from solution implementation to client support.Led a team of DevOps engineers and python developers to architect and implementing ITOM solutions that increased customer satisfaction by 50%.

Greater Chicago Area

Led a team of architects and engineers to design, architect, and automate IT operations workflows in ServiceNow for clients.Architected and managed the deployment of ServiceNow for clientsLed a team of ITIL professionals and senior engineers to provide ITSM workflow health checks for clients.Partnered with clients in assessing, choosing, and implementing a new ITSM tool to align IT service delivery and management with ITIL best practices. Served as the project manager and the architect to integrate two ERP systems.Led a team of ServiceNow architects and engineers to automate employee onboarding for clients.

Greater Chicago Area

Implementing ERP, IT Service Management practice, and aligning with ITIL framework, for fortune 100 clients.● Managed and designed the integration of NMS with HP Micro focus.● Assessed business processes and technology environment to detect gaps and recommend and implement solutions to fill gaps.● Provided business consulting, knowledge expertise in ERP solution architecture.● Managed the transition of client solutions from solution implementation to client support.● Served as a project manager to build a new lab for Smart grid link and firmware testing.

Des Plaines, Il

Oversees the day-to-day Data Center and Service Desk operations, while continually improving upon the IT Service Management practice, aligning with ITIL framework, for this $650m Logistics and Supply Chain organization. Responsible for all aspects of IT Operations for 50+ locations, servicing 5000+ users across the nation.• Leading and directing a ten-member Service Desk team to provide high level 24/7 systems support to approximately 5 thousand internal users at 55 locations nationwide. Under my leadership, the team has increased first call resolution rate from 44 percent to 87 percent thereby improving customer satisfaction significantly.• Oversaw the remediation of an electrical power hazard in our Corporate Data Center, protecting the organization from the risk of liability.• Participated prominently in the development of IT disaster recovery plan to facilitate continuous delivery of IT services.• Actively participated in the implementation of a robust QA system (TestDrive by Original Software), significantly reducing test time and the number defects caused by code changes.• Introduced the use of data analysis for informed decision-making in areas such as IT budget and continuous service improvements.• Developed and implemented Incident Support Lifecycle process, streamlining the resolution of trouble tickets circulating through our Service Desk application.• Principal in assessing, choosing and implementing a new ITSM tool (ServiceNow) to align IT service delivery and management with ITIL best practices. • Designed document repository, utilizing cloud-based document management toolset, for ITIL-related documentation.

Des Plaines, Il

Earned rapid promotion through increasingly responsible positions to champion efficient delivery, maintain high user satisfaction and confidence in IT Services. Multifaceted accountabilities include security needs assessment, capacity planning, consolidation/virtualization, vendor management, policy and procedural development and process improvement. Additional responsibilities encompass talent acquisition and employee development.• Worked with stakeholders to define business and systems requirements for new technology implementations.• Reduced the duration and frequency of system outages by installing and maintaining a robust system and infrastructure event management program.• Significantly enhanced technical operations, overall productivity and profitability of company by reconfiguring ticketing tool, including the design of a web portal based ASP.NET application to manage IT services.• Instrumental in writing and implementing comprehensive Disaster Recovery and Business Continuity plan, which will yield reduction in system downtime and financial losses in a catastrophic event.• Improved staff expertise and proficiency in IT support through effective training and mentoring of Service Desk Analysts.• Provided informative operational data reports that were utilized by senior management to improve services and provide justification for investing in service improvement activities and supporting technologies.• Managed server infrastructure and data-center operations across Linux, Windows, VMWare and IBM iSeries platforms.

Des Plaines,Il

Entrusted to provide a high level IT support, with responsibilities encompassing technical deployment and support, maintenance, upgrades, incident management, problem management, data and security management and more.• Pivotal player in rebuilding on-site data center which significantly enhanced system productivity, performance and reduced the frequency of unplanned outages.• Mentored junior support personnel, providing technical guidance and decision support.• Designed, coded, tested and implemented complex pages/panels and complex programs in iSeries environment; created schedules and documentation as needed.• Managed and improved LAN/WAN/NOC infrastructure.• Maintained and monitored performance, capacity, and availability of organizational-wide business applications.• Developed and provided technical documentation for existing and delivered system applications across functional domains and across multiple technology platforms.• Managed diverse software packages, across multiple major system environments.• Pivotal team member in integrating cross-functional systems.• Participated in enterprise IT project planning as needed.• Administered multiple MS SQL databases including performance tuning, testing back-up and recovery plans, and monitoring user access and security