Peter Kuranchie Email & Phone Number

Chicago, Illinois, United States

• Leads a team of solution architects, technical architects, and engineers to provide Service Operations Management solutions to managed services to customers. Works directly with clients to ensure that Service.
• Led the implementation of ITOM analytic dashboard leveraging Google Cloud’s BigQuery and Data Studio.
• Worked with a national healthcare MSP to transform their ITOM/ITSM investments, leading to a reduction in MTTR, an increase in customer satisfaction, and ROI.
• Spearheaded the migration and modernization of on-prem application to Kubernetes (GKE), strangling the monolith and moving to microservices, implementing CI/CD and DevSecOps, and moving to multiple deploys a day.
• Leads a team of solution architects, technical architects, and engineers to design, architect, and engineer Service Operations Management workflows on ServiceNow for clients.
• Led a cross-functional team of seasoned IT leaders to develop a business plan for a new IT operations automation practice around Ansible Tower

Greater Chicago Area

Led a team of senior architects and engineers to design, architect, and implement IT operations management workflows for clients.Assessed clients’ current business processes and technology environment to detect gaps and recommend and implement solutions to fill gaps.Build a team of senior architects and engineers to consult on IT operation management.

Greater Chicago Area

Led a team of architects and engineers to design, architect, and automate IT operations workflows in ServiceNow for clients.Architected and managed the deployment of ServiceNow for clientsLed a team of ITIL professionals and senior engineers to provide ITSM workflow health checks for clients.Partnered with clients in assessing, choosing, and implementing a.

Greater Chicago Area

• Implementing ERP, IT Service Management practice, and aligning with ITIL framework, for fortune 100 clients.
• Managed and designed the integration of NMS with HP Micro focus.
• Assessed business processes and technology environment to detect gaps and recommend and implement solutions to fill gaps.
• Provided business consulting, knowledge expertise in ERP solution architecture.
• Managed the transition of client solutions from solution implementation to client support.
• Served as a project manager to build a new lab for Smart grid link and firmware testing.

Des Plaines, IL

• Oversees the day-to-day Data Center and Service Desk operations, while continually improving upon the IT Service Management practice, aligning with ITIL framework, for this $650m Logistics and Supply Chain.
• Leading and directing a ten-member Service Desk team to provide high level 24/7 systems support to approximately 5 thousand internal users at 55 locations nationwide. Under my leadership, the team has increased first.
• Oversaw the remediation of an electrical power hazard in our Corporate Data Center, protecting the organization from the risk of liability.
• Participated prominently in the development of IT disaster recovery plan to facilitate continuous delivery of IT services.
• Actively participated in the implementation of a robust QA system (TestDrive by Original Software), significantly reducing test time and the number defects caused by code changes.
• Introduced the use of data analysis for informed decision-making in areas such as IT budget and continuous service improvements.

Des Plaines, IL

• Earned rapid promotion through increasingly responsible positions to champion efficient delivery, maintain high user satisfaction and confidence in IT Services. Multifaceted accountabilities include security needs.
• Worked with stakeholders to define business and systems requirements for new technology implementations.
• Reduced the duration and frequency of system outages by installing and maintaining a robust system and infrastructure event management program.
• Significantly enhanced technical operations, overall productivity and profitability of company by reconfiguring ticketing tool, including the design of a web portal based ASP.NET application to manage IT services.
• Instrumental in writing and implementing comprehensive Disaster Recovery and Business Continuity plan, which will yield reduction in system downtime and financial losses in a catastrophic event.
• Improved staff expertise and proficiency in IT support through effective training and mentoring of Service Desk Analysts.

Des Plaines, IL

• Entrusted to provide a high level IT support, with responsibilities encompassing technical deployment and support, maintenance, upgrades, incident management, problem management, data and security management and more.
• Pivotal player in rebuilding on-site data center which significantly enhanced system productivity, performance and reduced the frequency of unplanned outages.
• Mentored junior support personnel, providing technical guidance and decision support.
• Designed, coded, tested and implemented complex pages/panels and complex programs in iSeries environment; created schedules and documentation as needed.
• Managed and improved LAN/WAN/NOC infrastructure.
• Maintained and monitored performance, capacity, and availability of organizational-wide business applications.