7 Plus years of customer service and sales experience including direct sales and account management while being given the opportunity to lead in various initiatives. Highly involved with various departments across the nation including training, leadership and being a Subject Matter Expert. Key member of a conversion team.*****Customer Service/Sales:- Server at Applebee's (3 Years)- Floor Sales at Albany Music and Sound (1 Year)- Server at fine dining restaurant at Anthony's Woodfire Grill (1 Year)- Universal Sales and Service Consultant at Frontier (1 Year)- New Business Sales Representative at Frontier/Small Business Account Executive at Frontier ( 1 Year)- Customer Service Analyst at Frontier (2014 - Present)- Supporting 400 plus California Middle Market to Enterprise Accounts at Frontier (Q3 2015 - Present)*****Training:- Training, Account Executives, Regional Sales Managers, and Executive Leadership on a new CRM (Frontier)- Chosen to lead a team to develop a new curriculum from the ground up and implement it effectively and maintaining it in Frontier's Knowledge Base system.- Created a New application and set up multiple training sessions to role out the application along with supporting the application and developing a support structure for the tool for all the departments using the tool.*****Process Development:- Leader of a team to work with IT Department to roll out a new application to pull customer information more efficiently than the previous process. We took a process that would sometimes take up to 1-2 weeks to do and cut it down to under 2 minutes or less. - Subject Matter Expert on new CRM and Knowledge Base system.*****Business Analyst responsiblilities- DB management/creation on metrics as it relates to the organization that it effects. Churn analysis and revenue as it relates to SMB and Enterprise accounts. Saleforce support for employees within sale support organization. *****Safety Committee Chairperson