Peter Lavers

Peter Lavers Email and Phone Number

Director @ Customer Attuned
yalding, kent, united kingdom
Peter Lavers's Location
Greater London, England, United Kingdom, United Kingdom
Peter Lavers's Contact Details

Peter Lavers personal email

n/a
About Peter Lavers

I am a specialist in B2C and B2B customer experience (CX) management & CRM, and recognised as one of the world’s top influencers these and related subjects.Having spent half my career in industry and the other half in the consulting world, I've had the privilege of working with businesses in diverse sectors, engaging stakeholders on their own level to implement actionable improvements that make a difference to customer experience and profitability.Specialisms: • Customer-centred strategy• Improving the customer experience• Becoming customer insight-led as a business• Optimising customer channels & going omni-channel• Making sense of new technologies & tools (AI, chatbot, etc.) and practically applying them • Market Conduct and Treating Customers Fairly (TCF)• Engaging, managing, involving & training people/stakeholders• Orchestrating & implementing customer-driven change• Creating & delivering compelling customer propositions• Managing data & knowledge better• Measuring the right indicators of business & CM performance

Peter Lavers's Current Company Details
Customer Attuned

Customer Attuned

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Director
yalding, kent, united kingdom
Website:
customerattuned.com
Employees:
7
Peter Lavers Work Experience Details
  • Customer Attuned
    Director
    Customer Attuned
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  • Kelsey Media
    Contributor, R-R & Bentley Driver And Aston Martin Driver Magazines
    Kelsey Media Mar 2023 - Present
    Alton, England, United Kingdom
    More a hobby than a job, I write the regular Auction Tracker column and occasional articles for Rolls-Royce and Bentley Driver Magazine - https://shop.kelsey.co.uk/rolls-royce-and-bentley-driver-magazine
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  • Customer Attuned
    Director
    Customer Attuned May 2012 - Present
    London, United Kingdom
    We help B2B companies build better customer relationships based on trust and working together for mutual commercial benefit - this is what we stand for and run our business by. We help our clients to:• Become more customer centric• Understand, manage and improve the quality of their customer relationships • Make sales, distribution and communication channels (physical and digital) work smarter • Attract, manage, motivate, develop and keep good staff
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  • Wcl Customer Management Ltd
    Director
    Wcl Customer Management Ltd Jan 2011 - Present
    London, United Kingdom
    WCL Customer Management Ltd (www.ThinkCX.co.uk) is the specialist arm of WCL helping clients unlock the significant opportunities that exist to improve the way in which they find, engage and satisfy customers in today's multi-channel yet cost-conscious environment.
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  • Wcl
    Managing Consultant
    Wcl Oct 2008 - Dec 2010
    WCL are specialist Project, Programme and Change Management advisors. For over 10 years we have been working to help to solve some of the biggest challenges though our innovative approach to change management.Peter still directs the Customer Management arm in the WCL group.
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  • Deep Insight
    Uk Representative
    Deep Insight Aug 2012 - Dec 2021
    London, United Kingdom
    Customer Attuned represents Deep Insight in the UK to deploy their world-leading B2B Customer Relationship Quality (CRQ™) voice of the customer methodology.
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  • Star Commercial Academy
    Commercial Consultant
    Star Commercial Academy Aug 2012 - Dec 2016
    Leatherhead
    Formed in 2006, we develop innovative B2B business improvement and skills training solutions across the globe.Our team combines expertise in selling, procurement, customer management, leadership, facilitation, coaching and business process.
  • Reap Consulting (Pty) Ltd
    Associate Consultant
    Reap Consulting (Pty) Ltd Sep 2006 - Aug 2016
    I worked with REAP Consulting in South Africa for many years on customer management projects, helping clients become more customer-centric for business benefit.
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  • Customer Futures
    Md
    Customer Futures Jul 2007 - Jan 2009
    I ran Ogilvy's international network of learning groups for executives whose common link is their focus on the design and delivery of a competitive and profitable Customer Experience.
  • Abagtha Ltd
    Director
    Abagtha Ltd Jan 2003 - Sep 2008
    Working as a CRM/Change Management consultant via a number of Associate relationships with respected consultancy businesses.
  • Ogilvyone Worldwide, Ltd
    Consultant
    Ogilvyone Worldwide, Ltd 2002 - 2008
    Consulting with Ogilvy clients on all aspects of Customer Management and Customer Experience.OgilvyOne Worldwide owns QCi and Customer Futures.
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  • Qci Assessment Ltd
    Consultant
    Qci Assessment Ltd 2000 - 2003
    CRM consultant and CMAT assessor/project leader
  • Rolls-Royce And Bentley Motor Cars
    Engineering, Commercial, Marketing & Crm
    Rolls-Royce And Bentley Motor Cars Sep 1982 - Mar 2000
    Manager, Relationship Marketing Marketing Manager, UK OperationsMarketing Manager, Overseas OperationsManager, Market AnalysisInternal Consultant - Marketing process re-engineeringCar Programme ManagerAssistant Commercial ManagerUndergraduate Engineer

Peter Lavers Skills

Strategy Crm Change Management Business Strategy Customer Experience Management Consulting B2b Management Marketing Strategy Strategic Planning Consulting Market Analysis Business Process Improvement Customer Insight Project Planning Business Planning Digital Marketing Marketing Business Transformation Account Management Start Ups Marketing Communications Business Analysis Stakeholder Management Training Analytics Coaching Program Management Customer Relationship Management Business To Business Customer Relations Process Engineering Organizational Development Consultancy Social Media Consultants Customer Journeys Customer Journey Mapping Customer Experience Consulting Customer Service Strategy Development Requirements Analysis Planning Public Sector Customer Experience Design

Peter Lavers Education Details

Frequently Asked Questions about Peter Lavers

What company does Peter Lavers work for?

Peter Lavers works for Customer Attuned

What is Peter Lavers's role at the current company?

Peter Lavers's current role is Director.

What is Peter Lavers's email address?

Peter Lavers's email address is pe****@****c-l.com

What schools did Peter Lavers attend?

Peter Lavers attended Bradford University, Southend High School For Boys.

What skills is Peter Lavers known for?

Peter Lavers has skills like Strategy, Crm, Change Management, Business Strategy, Customer Experience, Management Consulting, B2b, Management, Marketing Strategy, Strategic Planning, Consulting, Market Analysis.

Who are Peter Lavers's colleagues?

Peter Lavers's colleagues are Christopher Hudd, Ellie L., Paul Cranston, Mba, Mark Hove.

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