Peter Le Email & Phone Number

Melbourne, Victoria, Australia

Solid experience with several AWS technologies (EC2, ASG, S3, VPC, IAM,R53 ELB, Lambda, CloudWatch, CloudFormation etc). Optimized and finetunedexisting infrastructure components, load balancer, proxies, and DNS forperformance and cost efficiency. Successfully helped the business with 19%cost reduction and 30% optimized cost-effective instances.Support and maintain an enterprise fleet of 2500+ Windows serversfocusing on project delivery, BAU, and improving IT service for stakeholderengagements. Managed Active Directory, Group Policies, and DHCP, and DNSservices. Respond to incidents, alerts, and requests and conduct (RCA) RootCause Analysis under problem management following ITIL.Collaborated with cross-functional teams (Automation and Orchestration,Cloud Services and Designer) to design, deploy, and maintain Windows basedinfrastructure supporting critical applications and services. Theseinclude migrations, refactoring and decommissioning of legacy applicationsand the underlying servers.Developed PowerShell scripts and Cloudformation template withautomation tools to streamline routine tasks, significantly reducing manualeffort and increasing team productivity. Solutions and process articles aredocumented in Confluence and shared with the team.Experienced with CI/CD tools such as GitLab CICD, Ansible. Puppet andSCCM participated in git merge and code review within the team.Monitored system performance (CPU, Disk, memory, DNS queries, pingmonitoring and collector) using monitoring tools (e.g., Sumo) and tookproactive measures to optimize performance and scalability.Successfully executed the TRP using a combination of Cloudformation andPowerShell script for ST File Share services in AWS. Recovered from an ami,and the recovery duration was a big record of 24 mins!

Melbourne, Australia

BAU Support - Administration, management, troubleshooting & configurationFocused on Incident, Problem and Change Management supporting StarTrack/Australia Post IT infrastructure.• Windows Server OS 2003, 2008, 2012, 2016 (Active Directory, DHCP, DNS, Group policy PowerShell etc)• Citrix XenApp & XenDesktop 6.5 & 7.15 (Application and Desktop delivery services)• Citrix NetScaler• VMware ESX 6.7• AWS• SCCM 2012• Carbon Black and Symantec Antivirus• Service NowProjectDeployed Carbon Black via SCCM to all StarTrack servers

Camberwell, Victoria, Australia

System Support Administration role Administration, management, troubleshooting & configuration • Windows Server OS 2008, 2012, 2016 (Active Directory, DHCP, DNS, Group policy PowerShell etc)• MS Exchange 2010 & 2016• Citrix XenApp & XenDesktop 6.5 & 7.x• VMware ESX 6.0 6.7• VMware Airwatch UEM 8/9• Veeam Backup and Replication 9.5• Symantec & Trend Micro Offices can Anti-Virus• Trend Micro Deep Security• Sage CRM• Manage Engine Helpdesk | Remedy• Sophos Email Appliance• Avaya IP Office• Medical Director• IGEL UMS• PaperCut - Print management software• Star Leaf Breeze video conference• SecurEnvoyDesktop Support/Helpdesk RoleAdministration, management, troubleshooting & configuration• Windows 10, 8/8.1, 7, XP• Office 2010/2013/2016/365• Desktop PC/Laptops/Printers/IGEL thin clients• Apple IOS iMac, iPad, iPhone, Android phone• TeamViewer & VNC

Melbourne, Australia

• Part of the Field Service team, following the ITIL framework implemented in Bosch, supporting more than 1000 Bosch end users within Australia and New Zealand with their PC hardware and applications.• Focused on incident management using a SMT web-based management system to manage and maintain various failures and request tickets. SLA based on the priority of the ticket but always strive to meet SLA and deadlines. Mainly Break–fix ensuring the PC (hardware and software) or printer is working for the customer to continue with their daily business needs as part of the O1 process.

Mulgrave

Clayton, Victoria

• Attended, analysed, diagnosed and troubleshooted scheduled notebooks/pc efficiently in a timely manner before reaching SLA date. (Requirement: KPI was 10 notebooks on daily basis.• Managed over 50-100 HP notebooks to be scheduled into CATALYST for engineers to proceed with the service/repair• Handled escalated enquires from HP’s customers (broken screen, liquid damage)

Doveton

• Provided and handled with customer’s enquiries, complaints and comments by telephone, emails and remote support• Consulted with customers in regards to all computers or networking related queries. (e.g. Building a New PC or Setting up a Network for a Small Business)• Managed and organized the integrity of stock control and processed web and telephone orders on a daily basis

Advanced Diploma Of Computer Systems Engineering, Computer Technology/Computer Systems Technology

Itil Foundation V3 In It Service Management, Itil

Vce

VCE Year 11-12

Advanced Diploma Of Computer Systems Engineering, Information Technology