Peter Liasis Email & Phone Number

London, England, United Kingdom

Independently responsible for several operational processes integral at reducing at risk revenue on accounts missing customer information. Weekly KPI reporting to ensure processes were running smoothly and improved upon where possible.Managing a team of agents carrying out manual operational tasks. Responsible for ensuring team wide performance and providing regular individual feedback.Maintaining relationships with third parties such as debt collection agencies and credit agencies. Processing and manipulating large datasets to identify potential areas for improvement and as well as presenting data to ensure processes were having the desired effect.Responsible for creating project drafts for new potential processes and collecting data to ensure return on investment.

London, England, United Kingdom

Developed excellent communication and customer service skills in a fast paced and target driven environment.Solving complex customer issues in a timely manner and gaining a great understanding of the energy industry. Transitioned into a senior role within the internal knowledge helpdesk, working part of a team in a high pressure environment. Long term customer service manager stand in, ensuring team development and performance targets were met over extended periods. Created and implemented a mentorship system for new joiners, managing a team and delegating responsibilities to meet project deadlines.