Peter Liddell Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Canada Area

I was responsible for pro-active and reactive technical support of large Enterprise and Government customers. Tasks including major incident management, system pro-active and reactive maintenance and troubleshooting, root cause analysis and documentation, migration planning and execution for cloud solutions, and license management, on a daily basis.

Toronto, Canada Area

(Temporary Role) I Planned, led and managed all internal professional development and training needs of the department, including: Android devices, new versions of BlackBerry devices, Windows Mobile, iPhone, etc.; as well as Mobile Device Management (MDM) training arrangements for all specialist and technical leads; SQL 2005 and Exchange 2007 for all specialist and technical leads.Deployed and led client training sessions for Rogers Customers regarding basic troubleshooting of Mobile Devices.

Toronto, Canada Area

I was responsible for reactive and proactive technical support of large Enterprise and Government customers. Tasks including major incident management, system pro-active and reactive maintenance and troubleshooting, root cause analysis and documentation.

Toronto, Canada Area

I took inbound technical support calls from customers of both large and small institutions and provided technical support of mobile devices, Point-of-Sale, messaging and personal information management software and connections, and other devices/products.

Technical Support of multiple lines of business: Modems, Wired and Wireless home networking, MP3 players, home security, cellular devices roaming overseas, personal assistants, bar code readers.