Professional Services Consultant
CurrentI specialise in Network Design Architecture and Continual Service Improvement (CSI) to meet customer business needs. I help businesses understand their User Experience of the Digital Supply Chain using the 'analytics-as-a-service toolset of Actual Experience.I used these analytic tools to perform a WAN health check for a Housing Association, providing them with the evidence necessary to abandon plans to upgrade their remote site links saving significant sums from the IT budget which could then be reassigned to other projects.I developed and implemented performance analysis for some key high profile UK retail websites during the run up to the busiest Christmas sales. By providing auto-triage of incidents for the system integrator, they were able to quickly determine ownership of the likely root cause and save high-cost engineering time on Severity 1 fault calls helping the client to rapidly restore service.