Peter Lord
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Peter Lord Email & Phone Number

Senior Product Owner - Contact Centre Interactions at Genesis at Genesis
Location: Auckland, Auckland, New Zealand 8 work roles 1 school
2 work emails found @vodafone.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email p****@vodafone.com
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Current company
Role
Senior Product Owner - Contact Centre Interactions at Genesis
Location
Auckland, Auckland, New Zealand
Company size

Who is Peter Lord? Overview

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Quick answer

Peter Lord is listed as Senior Product Owner - Contact Centre Interactions at Genesis at Genesis, a company with 935 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at vodafone.com and a matched LinkedIn profile for Peter Lord.

Peter Lord previously worked as Senior Product Owner - Contact Centre Interactions at Genesis and Senior Product Owner; Contact Centre Technology - Contract at Genesis. Peter Lord holds Post Grad Certificate In Management Studies, Business, Management, Marketing, And Related Support Services from University Of Waikato.

Company email context

Email format at Genesis

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{first}.{last}@vodafone.com
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AeroLeads found 2 current-domain work email signals for Peter Lord. Compare company email patterns before reaching out.

Profile bio

About Peter Lord

Experienced Product Owner with a demonstrated history of working in the utilities industry. Skilled in Business Process, Sales, Customer Relationship Management (CRM), Workforce Management, and Contact Centers. Strong product management professional with a Post Grad Certificate in Management Studies focused in Business, Management, Marketing, and Related Support Services from University of Waikato.

Listed skills include Telecommunications, Call Centers, Contact Centers, Customer Experience, and 50 others.

Current workplace

Peter Lord's current company

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Genesis
Genesis
Senior Product Owner - Contact Centre Interactions at Genesis
greenlane, auckland, new zealand
Employees
935
AeroLeads page
8 roles

Peter Lord work experience

A career timeline built from the work history available for this profile.

Senior Product Owner - Contact Centre Interactions

Current

Auckland, New Zealand

Responsible for ensuring that the key initiatives for Contact Centre Technology are delivered successfully within the GE agile framework, that they meet business financial targets and deliver an improved and consistent experience for our customers and our people

Jul 2019 - Present

Senior Product Owner; Contact Centre Technology - Contract

Current

Auckland, New Zealand

Responsible for ensuring that the key initiatives for Contact Centre Technology are delivered successfully within the GE agile framework, that they meet business financial targets and deliver an improved and consistent experience for our customers and our people

Sep 2017 - Present

Care Platforms Manager

Auckland, New Zealand

Responsibility for the development and utilisation of Vodafone's Contact Centre Telephony platform suite, as well as Customer Care applications to enable an exceptional customer experience whilst reducing overall cost to serve. Responsibility for the successful integration of Telstra Clear's Contact Centres into Vodfone's Telephony Stack.

Jul 2013 - Sep 2015

Telephony Integration Lead - Project Devonport (Secondment)

Auckland

Jan 2013 - Apr 2013

New Zealand Account Executive

Gsn

The leader in the Cloud since 2001. GSN believes customer experience and competitive advantage are inextricably linked. And we know two things are true: your contact centre invariably dictates the timbre of your customers experience; and the Cloud is the future. So we take the technology that powers the most innovative service organisations in the world.

Aug 2010 - Apr 2013

Manager, Technology Operations - Customer Services

  • Design and implement strategy for Telecom's Contact Centres' technology architecture and infrastructure framework with particular focus on delivering an optimum customer service experience.
  • Maintain current systems ensuring they are available and operate to meet the needs of Telecom's customers and internal business.
  • Manage technology and infrastructure projects and initiatives on behalf of Customer Services.
  • Capacity plan and forecast future technology requirements and ensure the right technology is in the right place at the right time.
  • Lead a team of 6 direct reports and a total Team of 24 staff with responsibility for Roadmap, Design, Build, Test, Release and Support functions.
Nov 2005 - Jul 2010

Customer Services

Telecom New Zealand

Various roles in Customer services primarily in Technical Support roles. Started as an Apprentice Technical Service Officer NZPO.

Jan 1986 - Jul 2010
Team & coworkers

Colleagues at Genesis

Other employees you can reach at genesisenergy.co.nz. View company contacts for 935 employees →

1 education record

Peter Lord education

FAQ

Frequently asked questions about Peter Lord

Quick answers generated from the profile data available on this page.

What company does Peter Lord work for?

Peter Lord works for Genesis.

What is Peter Lord's role at Genesis?

Peter Lord is listed as Senior Product Owner - Contact Centre Interactions at Genesis at Genesis.

What is Peter Lord's email address?

AeroLeads has found 2 work email signals at @vodafone.com for Peter Lord at Genesis.

Where is Peter Lord based?

Peter Lord is based in Auckland, Auckland, New Zealand while working with Genesis.

What companies has Peter Lord worked for?

Peter Lord has worked for Genesis, Vodafone New Zealand, Gsn, and Telecom New Zealand.

Who are Peter Lord's colleagues at Genesis?

Peter Lord's colleagues at Genesis include James Denham, Karan T., Leah Davies, Jacob Cope, and Steve Sitivi.

How can I contact Peter Lord?

You can use AeroLeads to view verified contact signals for Peter Lord at Genesis, including work email, phone, and LinkedIn data when available.

What schools did Peter Lord attend?

Peter Lord holds Post Grad Certificate In Management Studies, Business, Management, Marketing, And Related Support Services from University Of Waikato.

What skills is Peter Lord known for?

Peter Lord is listed with skills including Telecommunications, Call Centers, Contact Centers, Customer Experience, Call Center, Service Delivery, Project Management, and Strategy.

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