Peter M. Email & Phone Number

New York City Metropolitan Area

Ensure a positive customer experience and act as primary point of contact for assigned clients. Responsible for relationship and business development by ensuring proper service delivery. Help lead post sale activities and ensure the proper onboarding of clients to service. Collaborate with key internal stakeholders to help drive proactive solutions to client’s business needs and any issues that arise. Responsible for the retention and growth of assigned customers. Identify opportunities to enhance and expand customers use of latest technologies availability.

Greater New York City Area

Customer Success Director and Success Program Development. Enterprise Account Manager.

Relationship manager and advocate for Saas customers. Provide optimal service delivery by understanding customer's business needs and overall stratgies for third party management. Align closely with key contacts both internally and with assigned clients to maintain effective communications between both organizations. Provide guidance to customers on the use of Hiperos and identify where there are opportunities to enhance their use of Hiperos and achieve greater success. Assist in resolution of matters by being central point of contact and facilitate communications and activities to ensure timely resolutions.

Edison, Nj

Responsible for supporting the client’s adoption, continued satisfaction and ongoing relationship between the client and RightAnswers. As the dedicated Client Success Manager, at point of introduction and during the implementation process, become the primary contact point for the client. Ensure technical implementation needs are met, coordination all project related communications as well as any required training and business onboarding programs. Lead the transition into production and take full ownership of relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience and best practices with our product and services. Act as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

Primary contact point and customer support person ensuring proper Service Delivery and overall customer satisfaction of contracted Managed Services. Manage customer relationship by providing representation and end-to-end ownership of customer related issues.

Responsible for service delivery and management of the Dunn & Bradstreet account as it relates to requests, incidents and overall contracted services. Responsible for cross functional communications with the internal technical teams and upper management in order to facilitate the resolution of open issues. Project manager of process improvements, trend analysis and service level reporting.

International Business Workshop/Trade/Commerce/Adult Education

V3 Certification, Itil Framework