Peter Mackay Email & Phone Number

Melbourne, Victoria, Australia

Part of the Claims Leadership Team, the Planning and Performance function provides oversight of financial, operational and customer performance across General Insurance and Life Insurance claims in Australia and New Zealand. Our focus is to drive business and customer benefit through workforce planning, automation and development of A.I. capabilities.To.

Melbourne, Victoria, Australia

Claims Operations is building on my previous Claims Performance role which has a strong foundation of data, performance management, automation and insight generation.Operations within Zurich's claims function extends to oversight of our expansive Delegated Authority Programs, Recoveries, Claims Investigations, Supply Partner Management (Procurement, Vendor.

Melbourne, Australia

Working as part of the Claims Senior Leadership Team across all GI lines of business, my mission is to generate high quality business insights for our internal stakeholders and GI customers, and in addition to enhance the financial and analytical acumen of the business at all levels.I am seeking to achieve this through application of existing and new.

Sydney, Australia

My role sits within the GI Claims Operational Transformation function where I lead a number of high impact initiatives that drive efficiency, effectiveness and customer outcomes.I am currently the business lead for a project delivering a feasibility study into our claims workflow platforms which involves coordination of PM, BA and IT resources and the.

Melbourne, Australia

As Head of Claims Shared Services, I am responsible for leading the functional areas of the GI Claims operation including Recoveries, Fraud, Vendor Management, Assessing and Continuous Improvement functions with the goal of driving positive change that delivers customer-centric claims outcomes while delivering on a strategic goals.I have a wide portfolio.

Zürich Area, Switzerland

Recovery is a critical part of the insurance claims process that heavily impacts the financial performance of every insurer, and delivery of quality recovery services has a positive impact on our ability to provide high quality claims services to all segments of our diverse customer base. I am primarily responsible for developing and driving Zurich's.

Zurich has a wide range of customers with equally diverse claims needs across the Asia Pacific region, and Vendor Management works with the business to ensure these needs are met.The Vendor Management function will source, manage and improve external vendor services within the Asia Pacific region which includes working closely with international loss.

Melbourne, Australia

Part of the Australian leadership team, this role ensured consistent technical standards were applied across all lines of business, and performance management of the recoveries portfolio was improved.Within this role, I led a team of recovery professionals and oversaw the resolution of large and complex matters from our commercial and Global Corporate.

Kuala Lumpur, Malaysia

Working with the Merger and Acquisition PMO Team as the lead for the Claims workstream for the purchase of MAA insurance in Malaysia. This was a highly diverse challenge that provided senior level leadership experience all lines of business and supporting functions.