Peter Macmillan Email & Phone Number

Dallas/Fort Worth Area

Account Manager

Dallas/Fort Worth Area

• Focused mainly around Colocation selling server racks, rack PDU’s and RDHx for high density.• Supported major enterprise accounts such as Verizon, Toyota, AT&T, BoA, Ericsson, Nokia.• Comprehensive training on power and cooling for Data Center’s.• Created and promoted marketing campaigns including online product videos that average 4,000 views across social media https://www.youtube.com/watch?v=jnO4TBhhUHY&t• Hosted reseller/end user events and happy hours and regularly attended industry events like AFCOM, DCD, DICE, DC/AC etc.• Regularly attending data center and technology meet ups to expand the Vertiv and Tech Plan brands. Building high level industry wide connections such as CTO’s, CISO’s and CEO’s.• Developing customer organization charts and navigating through to key decision makers.• Explaining complex products and their USP’s to C level executives.• Designing customized proposals to highlight products key benefits.• Continually bring on new customers through networking, referrals and following through on warm/cold leads.

Dallas/Fort Worth Area

• One of the top billing sales person in the company• Created and implemented the new estimating tool that is used by all sales reps• Managed markets and accounts in Dallas, Houston, Saint Louis, Kansas and Atlanta• Subject matter expert in airflow optimization, thermal dynamics and efficiency best practices.• Helped train and develop other employees in sales processes and strategies.

Dallas/Fort Worth Area

• Managed the implementation process of the new ERP system; Netsuite. From initial concept, implementation to launch (“go live”) performing on-going maintenance and configuration as needed.• Developed the ERP system and perform system analysis.• System administration, designing code to ensure continual development.• Designed and implement the project work plan, and work in conjunction with the vendor project manager to ensure execution and control throughout the project lifecycle.• Focused on continual improvement of the system via process design, implementation and improvement.

Melbourne, Australia

• Analysed and developed the dashboard CRM system.• General database administration.• Performed database analysis.• Report writing and generation, collating data and presenting it to senior management at weekly meetings.• Project managed incoming and outgoing tenant moves.

London, United Kingdom

• Responsible for a client base of 36 national accounts as the primary internal contact.• Analyzed customer accounts values data to identify sales lead and opportunity to upsell.• Presented sales data to senior management as needed.• Developed customer relationships to increase account values.• Attended regular product training, to ensure knowledge was always up to date.• Assisted in bid proposals.• Account management duties and tasks ranging from order tracking, liaising with suppliers, generating quotes and processing sales orders.• Trained new employees on internal ERP system.• Acted as SME for all internal queries/issues.• Performed maintenance and general administration of ERP system as required.

Basingstoke

• Responsible for a client base of 100+ tactical (UK-wide) and 6 strategic (South East) accounts, selling ERP products and services, focussing on technical sales.• Acting SME of ERP systems and add on products (dashboards, WMS, DMS etc.) Key point of escalation for system administration, development and internal queries.• Wrote process manual to train new staff on ERP systems, it became the company “user guide” and was implemented across the company.• Designed outgoing sales campaigns ranging between £200,000-£300,000 from initial contact, identifying the potential customers, through to proposal creation and presentation and Salesforce programming.• Involved in both new business and account development, maintained the corporate client database. Delegated leads to other areas of the business as relevant.• Database administration and management.• Report generation and presentation.• Created and presented business finance information from CRM to senior management.• Developed Salesforce to extract various information including sales trends, efficiency and upsell opportunities.

Bracknell

• Performed database report generation and analysis.• Used advanced Microsoft Excel skills to perform data analysis on data related to call patterns, volume and user efficiency.• Inbound call handling between 50-70 pensions related calls per day.• Data entry to ensure all calls were logged; work items created and investigated problem cases.• Point of escalation for difficult inquiries and complaints handled via phone and email.• Performed general IT assistance on internal issues supporting users with password resets.

Lower Earley

• Trained and supported the customer service and sales team.• Point of escalation for any complicated customer inquiries or issues.• Project managed the implementation processes for running of accounts.• Maintained accounts and sold additional products and services.• Held client meetings regarding the implementation and running of accounts.• Trained staff and external customer on the company’s online web tools.• Created, presented and discussed new company products and services with Senior Management and C-level executives within existing accounts.

Lower Earley

• Task delegation, issue management.• Answered all customer inquiries either on the phone, or via email.• Used Microsoft Excel to input data, data analysis and reporting for the sales team and customers where required.• Designed reports to extract customer and sales data from Visual Basic ERP system.• Used advanced Microsoft Excel skills to design file submittal process, which allows core customer to add key file data.• Used ERP system to process orders, track and deal with any issues pre and post-delivery.• Created processes that improved inter-departmental relations and co-operation. These were then implemented company wide.• Performed IT training for all new employees coming into the company.• Performed customer and sales related activities. Such as; password/login resets.

Plymouth, United Kingdom

• Offering and up-selling travel insurance to the customers• Abiding by the official script whilst adapting my conversation and phone manner to get on with the customers.• Developed friendly and polite phone manner• Articulated complicated insurance details coherently and comprehensively • Quickly developed rapport with strangers and sold above quota number of policies.

Criminal Justice Studies And Sociology, Criminal Justice/Police Science, 2.1 With Honours

Activities and Societies: Skydiving club Snowriders club

A Level, Sociology, Performance Studies And Media Studies, C