Project management, Capacity management, Change management, Supplier management, Problem / Incident management, Deployment management.

- Managing various projects within Network Surround domain

- Responsibilities for QoSMetrics projects (performance measurement) area within IPVPN network based on H-Probe devices within Cisco network- managing Probes deployment and optimization project worldwide, Point of contact (PoC) for supplier, escalation role for engineering, operations and low/mid/high management, piloting new HW into network, HW life cycle management- New clock solution management and deployment, issues resolution- Managing RTD/PLR/Jitter SLA methodology creation, modification and RTD SLA computation- On-demand RTD/PLR/Jitter investigation- Managing Shadow routers deployment and optimization project, responsible for accuracy of measured data, connection of routers, IOS deployed and overall rules for Shadow routers, piloting new HW into network, HW life cycle management- Managing DPI (Deep Packet Inspection) project within OBS, setting rules and requirements; DPI solution life cycle management- Maintaining and publishing monthly reports within internal DICO database- Measuring chain management: Concorde to Orchestra (eCSDb) chain switch, testing, approvals, verifications

- responsible for approximately 1200 servers (and partially for another 400+ test boxes), mainly UNIX boxes- working with HP OpenView Service Desk, monitoring and solving messages coming to queue- responsible for server monitoring in HP OpenView OVO, troubleshooting- backup/restore managing, 2nd line for backup/restore tasks- partially responsible for change management- tape management AS400/L700- Supervisor for younger colleagues, mentoring and coaching System Specialists- working in 24 x 7 shifts environment

- responsible for operations within 19 countries, running jobs in Maestro – Tivoli Workload Scheduler- responsible for successful EOD, solving issue, reading scripts and suggesting modifications, troubleshooting- responsible for server monitoring in HP OpenView OVO, troubleshooting- working with HP OpenView Service Desk, monitoring and solving tickets coming to queue- junior system administrator- tape management L700 Vault manager- working shifts 24 x 7 environment- mentoring and coaching younger colleagues

- technical support for DHL employees (troubleshooting, receiving calls, solving tickets)- responsible for emergency ticket management, bulletins- Super user for 20 applications, Power user for 30-40 applications- network issues investigation (troubleshooting)- HP-UX troubleshooting (user management, Wyse terminal, printers)- working shifts in 24 x 7 environment

- responsible for data in Cramer 4.0 and Siebel 7.0, troubleshooting- Super user and technical support for Cramer and Siebel- participating in testing new releases (patches)- part of local Helpdesk team