- Oversee the daily operations of a 67-room hotel, ensuring seamless management and exceptional guest service.• Ensure key building assets are maintained in optimal condition through planned preventative maintenance andreactive tasks, supporting safety, compliance, and asset value.• Lead adherence to Health and Safety regulations, Data Protection, Equality, Fire Safety, and other relevantindustry legislation.• Manage profit and loss accounts and budgets, controlling cash flow by promoting sales and managing expenses.• Handle recruitment, staff training, and performance management, including appraisals and disciplinary actionsto maintain a high-performing team.• Monitor the sales ledger to ensure timely invoicing and payment collection, and follow up with debtors asnecessary.• Oversee the purchase ledger by allocating costs, monitoring variances, and approving invoices for payment.• Track financial performance through weekly financial reports, analyzing consumption, expenses, KPIs, and cashflow to ensure profitability.• Select and manage suppliers to ensure their products and services align with company goals, enhancingcustomer satisfaction.• Collaborate with local authorities on projects aimed at improving surrounding facilities and increasing customerattraction.• Monitor and analyze occupancy KPIs to optimize hotel performance and drive growth.• Increase occupancy through promotional campaigns and partnerships with various sales platforms.• Gather and review guest feedback to identify areas for improvement, ensuring continuous growth in customersatisfaction.• Revamped revenue strategies and enhanced operational efficiency by spearheading new business strategies.• Achieved high levels of guest satisfaction by collaborating with all key stakeholders to resolve issues and improveservice delivery.• Safeguarded hotel infrastructure, including inventory and financial assets, through proactive management andrisk mitigation strategies.

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