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Peter Malm Email & Phone Number
Interim Director, Customer Service and Inside Sales Transformation
at
Interimakademin - av interimare, för interimare
1 work email found
@transmode.com
1 phone found area 408
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Interim Director, Customer Service and Inside Sales Transformation
Location
Greater Stockholm Metropolitan Area, Sweden
Company size
Who is Peter Malm? Overview
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Quick answer
Peter Malm is listed as Interim Director, Customer Service and Inside Sales Transformation at Interimakademin - av interimare, för interimare, a with 4 employees, based in Greater Stockholm Metropolitan Area, Sweden. AeroLeads shows a work email signal at transmode.com, phone signal with area code 408, and a matched LinkedIn profile for Peter Malm.
Peter Malm previously worked as Interim Director, Customer Service / Inside Sales Transformation at Interimakademin - Av Interimare, För Interimare and Group Director Customer Service at Dhg. Peter Malm holds Teacher, Mathematics And Science from Linköping University.
Company email context
Email format at Interimakademin - av interimare, för interimare
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{first}.{last}@transmode.com
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AeroLeads found 1 current-domain work email signal for Peter Malm. Compare company email patterns before reaching out.
Profile bio
About Peter Malm
Sr Director / Experienced leader in Transformation & Customer Service / Customer Success. Established strategy and developed teams and processes to support global expansion. Owning customer experience from contract signature through to delivery of Professional Services, Project Management, Technical Support (24/7), Order Management and Customer Training Program. Industries: Telecommunication, IP-Internet, Medical Device# strategy# ERP and CRM implementation. RFI, RFQ# change management# leadership# digitalization# transformation
Listed skills include Telecommunications, Dwdm, Ethernet, Sdh, and 45 others.
Current workplace
Peter Malm's current company
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Interimakademin - Av Interimare, För Interimare
10 roles
Peter Malm work experience
A career timeline built from the work history available for this profile.
Interim Director, Customer Service / Inside Sales Transformation
Current
Feb 2024 - Present
Group Director Customer Service
- DHG is a PE owned (ARCHIMED) medical device manufacturer. Company was formed by multiple acquisitions.Role:- Head of the Group Customer Service function. A total of 55 staff across 5 countries and 9 sites.- Harmonizing order management, customer complaint, customer experience and associated business processes (Microsoft D365). Established associated KPIs and reporting.- Implementation of new CRM/ticketing system (Kundo SaaS)- 24/7 on-call support related to rental requests.
Jun 2022 - Feb 2024
Sr Director Customer Service
Infinera is a world-leading innovator and manufacturer of optical fiber data-transmission equipment. Revenue in excess over 1,2 B USD. Services revenue 300 m USD.Role:Head of Customer Service Integration and Transformation.Infinera acquired Coriant. I was appointed to lead the Global Service and Support functional integration and subsequent digitalization/automation. Reporting to my SVP Global Service & Support and the Infinera Transformation office.- CRM Salesforce integration (40k tickets annually, tech-support, RMA)- ERP SAP (RMA and FLM)- NPS and CSAT program- Lead a Lean Six Sigma Program to improve SLA attainment for the global 4h arrival spare-part service- Promotion to Senior Director
Aug 2018 - Jun 2022
Service Delivery Director
Responsible for all Customer Service related to the Infinera Metro Business Unit. Reported to CEO of (Transmode AB / Infinera AB).- Professional Service- Technical Support 24/7- Technical Training
Aug 2015 - Aug 2018
Director Customer Operations, Europe
Aug 2013 - Aug 2015
Director Customer Services, Delivery
Mar 2010 - Jul 2013
Director Customer Services (Acting)
Jan 2009 - Mar 2010
Training Manager
Aug 2007 - Dec 2008
Trainer/Project Manager
Oct 2000 - Aug 2007
1 education record
Peter Malm education
FAQ
Frequently asked questions about Peter Malm
Quick answers generated from the profile data available on this page.
What company does Peter Malm work for?
Peter Malm works for Interimakademin - av interimare, för interimare.
What is Peter Malm's role at Interimakademin - av interimare, för interimare?
Peter Malm is listed as Interim Director, Customer Service and Inside Sales Transformation at Interimakademin - av interimare, för interimare.
What is Peter Malm's email address?
AeroLeads has found 1 work email signal at @transmode.com for Peter Malm at Interimakademin - av interimare, för interimare.
What is Peter Malm's phone number?
AeroLeads has found 1 phone signal(s) with area code 408 for Peter Malm at Interimakademin - av interimare, för interimare.
Where is Peter Malm based?
Peter Malm is based in Greater Stockholm Metropolitan Area, Sweden while working with Interimakademin - av interimare, för interimare.
What companies has Peter Malm worked for?
Peter Malm has worked for Interimakademin - Av Interimare, För Interimare, Dhg, Infinera, Transmode, and Transmode Systems Ab.
How can I contact Peter Malm?
You can use AeroLeads to view verified contact signals for Peter Malm at Interimakademin - av interimare, för interimare, including work email, phone, and LinkedIn data when available.
What schools did Peter Malm attend?
Peter Malm holds Teacher, Mathematics And Science from Linköping University.
What skills is Peter Malm known for?
Peter Malm is listed with skills including Telecommunications, Dwdm, Ethernet, Sdh, Fiber Optics, Broadband, Ip, and Network Design.
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