Peter Malm

Peter Malm Email and Phone Number

Interim Director, Customer Service and Inside Sales Transformation @ Interimakademin - av interimare, för interimare
Stockholm, SE
Peter Malm's Location
Greater Stockholm Metropolitan Area, Sweden
Peter Malm's Contact Details

Peter Malm personal email

n/a

Peter Malm phone numbers

About Peter Malm

Sr Director / Experienced leader in Transformation & Customer Service / Customer Success. Established strategy and developed teams and processes to support global expansion. Owning customer experience from contract signature through to delivery of Professional Services, Project Management, Technical Support (24/7), Order Management and Customer Training Program. Industries: Telecommunication, IP-Internet, Medical Device# strategy# ERP and CRM implementation. RFI, RFQ# change management# leadership# digitalization# transformation

Peter Malm's Current Company Details
Interimakademin - av interimare, för interimare

Interimakademin - Av Interimare, För Interimare

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Interim Director, Customer Service and Inside Sales Transformation
Stockholm, SE
Website:
interimakademin.se
Employees:
4
Peter Malm Work Experience Details
  • Interimakademin - Av Interimare, För Interimare
    Interim Director, Customer Service And Inside Sales Transformation
    Interimakademin - Av Interimare, För Interimare
    Stockholm, Se
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  • Interimakademin - Av Interimare, För Interimare
    Interim Director, Customer Service / Inside Sales Transformation
    Interimakademin - Av Interimare, För Interimare Feb 2024 - Present
    Solna, Stockholm County, Sweden
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  • Dhg
    Group Director Customer Service
    Dhg Jun 2022 - Feb 2024
    Stockholm, Stockholm County, Sweden
    - DHG is a PE owned (ARCHIMED) medical device manufacturer. Company was formed by multiple acquisitions.Role:- Head of the Group Customer Service function. A total of 55 staff across 5 countries and 9 sites.- Harmonizing order management, customer complaint, customer experience and associated business processes (Microsoft D365). Established associated KPIs and reporting.- Implementation of new CRM/ticketing system (Kundo SaaS)- 24/7 on-call support related to rental requests.
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  • Infinera
    Sr Director Customer Service
    Infinera Aug 2018 - Jun 2022
    Stockholm, Stockholm County, Sweden
    Infinera is a world-leading innovator and manufacturer of optical fiber data-transmission equipment. Revenue in excess over 1,2 B USD. Services revenue 300 m USD.Role:Head of Customer Service Integration and Transformation.Infinera acquired Coriant. I was appointed to lead the Global Service and Support functional integration and subsequent digitalization/automation. Reporting to my SVP Global Service & Support and the Infinera Transformation office.- CRM Salesforce integration (40k tickets annually, tech-support, RMA)- ERP SAP (RMA and FLM)- NPS and CSAT program- Lead a Lean Six Sigma Program to improve SLA attainment for the global 4h arrival spare-part service- Promotion to Senior Director
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  • Infinera
    Service Delivery Director
    Infinera Aug 2015 - Aug 2018
    Stockholm, Stockholm County, Sweden
    Responsible for all Customer Service related to the Infinera Metro Business Unit. Reported to CEO of (Transmode AB / Infinera AB).- Professional Service- Technical Support 24/7- Technical Training
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  • Transmode
    Director Customer Operations, Europe
    Transmode Aug 2013 - Aug 2015
    London, United Kingdom
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  • Transmode
    Director Customer Services, Delivery
    Transmode Mar 2010 - Jul 2013
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  • Transmode
    Director Customer Services (Acting)
    Transmode Jan 2009 - Mar 2010
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  • Transmode Systems Ab
    Training Manager
    Transmode Systems Ab Aug 2007 - Dec 2008
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  • Stf Ingenjörsutbildning Ab
    Trainer/Project Manager
    Stf Ingenjörsutbildning Ab Oct 2000 - Aug 2007
    Stockholm City, Stockholm County, Sweden
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Peter Malm Skills

Telecommunications Dwdm Ethernet Sdh Fiber Optics Broadband Ip Network Design Optical Fiber Mpls Carrier Ethernet Transmission Wireless Managed Services Tcp/ip Network Engineering Routing Metro Ethernet Voip Wan Roadm Fttx Otn Computer Network Operations Backhaul Product Management Project Management Pre Sales Service Delivery Management Sales Integration Program Management Professional Services Team Leadership Change Management Switches Networking Network Architecture Cisco Systems Products Technical Support Testing Service Contract Sales Service Level Agreements Network Deployment Tl9000 Customer Experience Management Customer Escalation Management Training Management

Peter Malm Education Details

Frequently Asked Questions about Peter Malm

What company does Peter Malm work for?

Peter Malm works for Interimakademin - Av Interimare, För Interimare

What is Peter Malm's role at the current company?

Peter Malm's current role is Interim Director, Customer Service and Inside Sales Transformation.

What is Peter Malm's email address?

Peter Malm's email address is pe****@****ode.com

What is Peter Malm's direct phone number?

Peter Malm's direct phone number is (408) 572*****

What schools did Peter Malm attend?

Peter Malm attended Linköping University.

What skills is Peter Malm known for?

Peter Malm has skills like Telecommunications, Dwdm, Ethernet, Sdh, Fiber Optics, Broadband, Ip, Network Design, Optical Fiber, Mpls, Carrier Ethernet, Transmission.

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