Develop and implement targets, action/operational plans in line with sales figures to optimise productivity• To implement best practice in Safe operating methods• Develop and implement resource plans, including budgets, recruitment and training/development• Liaise with clients to anticipate growing needs and service requirements• Temperature mapping controls to ensure end to end product delivery perimeters• Through the planning team, ensure maximum profit is obtained from delivery routes• To streamline, where necessary in line with business needs• Monitor performance levels of the depot and take remedial action to deal with under performance• Ensuring all vehicles are compliant to corporate requirements, with full service scheduling and repairs• Control and management of all P&L in line with set company budgets• Grievance and disciplinary hearings. Isolating root causes and reaching adequate resolutions.

Develop and implement targets, action/operational plans and goals for improving service delivery, customer satisfaction, and people management.• To review and strive to improve all activities relating to health and safety within the operation• Develop and implement resource plans, including budgets, recruitment and training/development• Monitor customer satisfaction and to introduce improvements as appropriate• Maximise working relationships within the depot to achieve maximum co-operation and effective ‘team working’• Through the location supervisors and key personnel, ensure that team objectives are aligned with the site objectives and company targets• Ensure that effective systems and processes exist to enable key performance measures to be monitored and achieved. • Continually monitor performance levels of the depot and take remedial action to deal with under performance• Sub-Contractor Management. Ensuring all vehicles are compliant to corporate requirements. Control of Driver finances including VAT and liability. Delivering performance reviews in relation to SLA’s and KPI’s.• Grievance and disciplinary hearings. Isolation root causes and reaching adequate resolutions.

• Controlling Service Centre performance, with targets and SLA's covering customer delivery service, cost and operational profitability, from the Neighbourhood Couriers and service Partner drivers• Implementation of business procedures, ensuring all couriers follow the guidelines set out to protect them and the business.• Maintaining a high level of customer service and quality of deliveries.• Daily review of branch performance, in order to meet budgeted levels of service, customer satisfaction and operational profitability.• Planning, forecasting and resourcing courier numbers to meet expected volumes in baseline and peak trading periods.• Providing cover for DC Manager during holidays/absence.Achievements -• Originally employed as a courier but was rapidly asked to join the DC management team• Redesign and implementation of Risk Assessments and Safe Systems of work• Reduction of churn in self employed third party drivers. Retention levels exceeding company targets• YTD savings of £65000 in operational costs, achieved by adjusting parcel delivery rates for all third party contractors