Lead the planning process for UK Insurance including the definition and agreement of targets / plans across multiple products, distribution channels and customer segments.Monitor business performance against a balanced scorecard of key metrics, identify areas of under-performance, conduct root cause analysis and develop / deliver action plans.Solve business problems through deep dive analysis, strategic thinking, and developing / implementing solutions.Drive growth in profitability through the identification and prioritisation of incremental income opportunities and cost reduction initiatives.

Responsible for setting the vision, strategy and plans for the Insurance & Investments division of Barclays UK Retail Bank and driving growth in profitability through the identification and prioritisation of incremental income opportunities and cost reduction initiatives

Responsible for leading high profile strategy projects for the Consumer Lending and Insurance businesses to grow profitability through the development of new business opportunities, products, propositions and channels

Responsible for leading the development, assessment and delivery of new European co-brand or distribution partnerships and the management of existing partnerships

Responsibilities included developing, assessing and progressing European commercial partnership opportunities, supporting the delivery of the Western Europe income target and developing and leading new income opportunities

Roles included leading the launch of chip and PIN for Barclaycard, leading Barclaycard's e-Commerce Commercial Team and managing Barclaycard's Telephony cross-sell propositions and Charge Card businesses

Responsible for all stages of the market research process, ie. proposal writing, research design, interpretation of data, presentation of results and report writingTransferred to Toronto office for one year to take Millward Brown's advertising research expertise to the newly formed Canadian company