Peter Matos Email & Phone Number

As a Business Development Associate at KISNA, I manage leads, create content, and train new and existing staff on various aspects of the business. I have over 2 years of experience in quality management and improvement, having worked as a Quality Specialist at Pepperfry and a Senior Quality Evaluator at Concentrix. I have multiple certifications in quality management, root cause analysis, and feedback skills from LinkedIn.I am passionate about delivering excellent customer service and enhancing the brand reputation of KISNA. I have successfully coordinated with SEO to increase store walk-ins, conducted audits and calibrations for quality assurance, and created dashboards and SOPs for quality and operations. I have also been involved in various projects, such as the Birdigo App CRM integration, the website reviews and Q&A projects, and the FIXIT project to reduce call transfers. I enjoy using my communication, presentation, and analytical skills to support the business development and quality goals of KISNA.