 Led the Technical delivery on deployment of the 1st industry end-to-end Healthcare EDI (electronic data interchange) between Kenya hospitals and the Health core platform through Smart Application. Complete with data analytics and dashboard reporting. Lead in Telemedicines (LIVIA Dawa) Integrations with Health insurance core platform for electronic transfer of clinical, pricing and customer KYC data.  KCB bancassurance integration for real-time Health electronic funds/premiums transfer  Automation of 83% Health claims processed daily through robotics deployment. Automation of 88% automatable GI and Health control gaps attributed to Ksh. 800M loss in 2020. Ksh 200M savings realized through automation of GI claims reserving process. Automation of new and revamped health retail products with improved benefits for customers.  Customized and cascaded the Group IT Policy and IT Risk Policy to UAP Insurance Kenya.  Management of the Annual vendor System CAPEX and OPEX budget and expenses Transformation through Machine Learning piloting on Health Claims vetting processing with a targeted 100% identification of fraudulent claims. Collaboration with business executives in defining IT operational and strategic plans in line with business strategies and goals. Definition of IT service provider SLAs, execution and reviews (weekly, monthly, quarterly and annual) of vendor performance. IT Strategy delivery reviews with business Exco and Manco committees. Structured Vendor SLA reviews with an 88% delivery of committed SLA's and automations. Coordinated definition, documentation of the IT BCP for GI & Health business and execution of successful semi-annual Disaster recovery tests.  Use of MS Azure DevOps in Agile delivery of automations. Lead IT and P&C business teams in drafting, defining and approval of Key performance metrics/ SLA MS Power BI data analytics and visualization for P&C/ Health businesses SLA performance and IT Operations metrics.

 Collaborated as a continuous process with business executives in defining IT operational and strategic plans in line with business strategies and goals. Continuous provision of proactive leadership in identification and translation of business opportunities to integrated solutions across all business functions. IT Lead in defining and executing delivery roadmap for process automations & integrations to partner platforms for Property and Casualty Insurance. Lead IT and business teams in drafting, defining and approval of Key performance metrics/ SLA. Oversee definition of vendor/ service provider performance metrics and lead business analysts/ partners in periodic performance reviews. Coordinate with business executives on new products automation delivery plans and execution. Coordinated regular business engagement and reporting on delivery progress of strategic goals. Coordinated budgetary (CAPEX / OPEX) plans, approval and monitoring for IT services for the 2 business units (GI Insurance, Health Insurance).

 Led setting up of the 2016 strategic plans for Insurance business vertical across the sub-Saharan Africa region. Coordinated the 2016 budgetary plans for Insurance business vertical across the sub-Saharan Africa region that included Product development, Product pricing, Corporate positioning, and Pre-Sales activity. Coordinated development of the Africa GTM (Go To Markets) and engagement strategies- Opportunity generation through analysis of market trends, regular pricing and competitor analysis on Insurance solutions.- Technical & Sales team coordination and briefing on customer projects expectations. Facilitate Technical responses and presentations on solution proposals for- APA Insurance – General Insurance solution bid- Resolution insurance’s – CRM and General Insurance solutions bid and- Zambia State Insurance Company’s – General Insurance Bid. Provided proactive Team leadership, product training, research and advice on the global insurance industry/ market trends.

 Annual savings of Ksh100M on health OPEX through sourcing and deployment of a robust Health Insurance System. Led cross-functional teams in planning, coordinating and evaluations of 3 core Insurance systems, Requirements elicitation, RFIs / RFPs documentations and submissions, RFI / RFP evaluations and solution identification. Primary contact between IT and the Health Insurance business entities across East Africa on IT service support and Projects coordination and management. Coordinated ‘Train the Trainer’ as well as ‘End user’ training sessions on new technology solutions, New enhancements and under-utilized system functionalities. Led the healthcare insurance technology Innovations, enhancements and support by establishing Business Needs and driving Innovative projects and programs. Led existing technology solutions evaluations as well as needs assessments to help in delivery of solutions aligned to business goals. Proactive business engagements through workshops for process and solutions gaps requirements review. Facilitated/ developed solutions design aligned to business solutions requirements for development. Coordinated vendor (service provider) contractual / SLA metrics definition, sign off and performance reviews. Coordinated setup of IT/ Business SLAs (Performance Metrics) and regular performance reviews. Facilitated regular IT service support & delivery reporting to the different business entities across East Africa. Coordination and management of vendor costs within the contractual obligations. Oversee major technology transitions such as complete platform migration.

 Automated the Group Life and Group Credit products. Coordinated deployment of the Life Assurance core application to UAP Uganda, and South Sudan businesses. Primary contact between IT and the Health Insurance business entities across East Africa on IT service support and Projects coordination and management. Led existing technology solutions evaluations as well as needs assessments to help in delivery of solutions aligned to business goals. Led the LIFE assurance technology Innovations, Enhancements and support by establishing Business Needs and driving Innovative projects and programs. Proactive business engagements through workshops for process and solutions gaps requirements review. Facilitated/ developed solutions design aligned to business solutions requirements for development. Coordinated vendor (service provider) contractual / SLA metrics definition, sign off and performance reviews. Coordinated setup of IT/ Business SLAs (Performance Metrics) and regular performance reviews. Facilitated regular IT service support & delivery reporting to the different business entities across East Africa. Coordination and management of vendor costs within the contractual obligations. Oversee major technology transitions such as complete platform migrations.

 Perform Daily systems monitoring for General and Life Insurance Microsoft Active Directory, DHCP and DNS configuration and administration. Administration of the General Insurance solutions’ HMC console on AIX. Life Assurance Server optimization through upgrade to Server 2008  Life Assurance Server 2003 setup and administration for UAP Kenya, Uganda and South Sudan Life Assurance Server virtualization on NetApp Rollout and administration of a bulk SMS collaboration platform Disaster recovery setup and configuration for Life Assurance DB server to the company’s DR site. Life Assurance system & database support through patch applications onto IBM Universe DB2. Perform daily backup operations and confirmation of successful system file and data backups for General and Life Insurance on tapes and external drives. Perform backup recoveries of corrupt software and data from tapes and external drive backups UAP LAN/ WAN network monitoring and administration. Network devices (Switch and Router) configurations and troubleshooting at the UAP Branch offices. Maintenance of the redundant P2P link between UAP and IS (Internet Solution) on Serial and Fibre connectivity. Oracle Database on Linux administration for the General Insurance system (AIMS); Devices setup, user accounts administration. Network devices (Scanners, Printers, Faxes) setup and maintenance Perform integrity and availability verification on hardware, server resources as well as system processes. Setup of the health Insurance database within the NetApp Storage rack.