Peter Montanelli Email & Phone Number

Anchorage, Alaska, United States

Anchorage, Alaska, United States

Incident management - monitor, investigate, and troubleshoot WAN, LAN, Voice, and Point-to-Point networks. Review and audit customer network diagrams for accuracy – adhering to multiple GCI standards. Resolve tickets and issues in a timely manner with customer service being a priority. Initiate disaster recovery actions as required. Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol. Respond to and isolate outages, working with the appropriate technical groups to restore service. Provide on the job technical training, coaching, mentoring, and oversight to junior technicians using network events as teaching tools.

Anchorage, Alaska Area

Support, troubleshoot, and diagnose IT issues via ticketing system. Camera system installation and setup (both in-house and remote locations). Maintain and deploy VOIP phone system. Google Suite Admin. Work with third party vendors to set up staff access to proprietary systems. Ground station prep for satellite launch in Fairbanks. Install and configure Point to Point system (PTP) between separate buildings. Deployed solar array for satellite internet and network which included cameras and VOIP. Designed and installed networking backbone for satellite ground station in Talkeetna. Installed and redesigned current server room without downtime for the company. Restored network during the November earthquake and major power outage a few months later.

Quincy Washington

Installed, configured, and deployed updates to new server equipment. Upgraded servers for next generation. Diagnose and repair hardware issues on servers. Decommissioned retired servers without downtime. Stripped retired servers for parts. Wiped hard drives of existing configuration. Installed network cabling. Shipped and received new equipment and distributed throughout the datacenter.

Anchorage, Alaska Area

Managed day-to-day operations including digital access and control to building during and after hours. Configured and maintained digital access to secured areas using RFID and personal pincode systems. Completed full audit of incidents and audit of security access. Maintained up to date ACL (access control list) of all employees and their permission level. Required travel to North Slope and other areas in Alaska.

Fort Carson Co

Included one-year deployment: in Iraq.Infantryman; Team Leader for Squad Team and responsible for supervision of day-to-day operations, training soldiers, preparation and readiness for combat deployment – physically, mentally; maintained team morale and encouragement. Supported battlefield operations and provided area/convoy security during overseas assignment in Iraq