As a highly skilled and experienced People Leader, I focus efforts on ensuring that best practice policies, procedures and systems are in place to guarantee positive customer experience, which in turn ensures growth throughout the business. My ability to build and manage strong collaborative relationships ensures quality outcomes across all customer touch points and my strong analytical skills enables me to deliver solutions to often complex issues. I have demonstrated skills in building and managing high performing teams that exceed expectations and allows for continued improvement in the customer service space. I have a recognised track record in:♦ CHANGE MANAGEMENT –transform and develop leaders and team culture through change♦ LEADERSHIP –ability to build high performing teams in complex organisational structures♦ QUALITY – Experience working with legislation, global policies and quality frameworks♦ ENGAGEMENT –build engagement with internal and external stakeholders at all levels♦ CONTINUOUS IMPROVEMENT – improvement of processes, systems and databases♦ CUSTOMER EXPERIENCE – design of strategy and initiatives to improve services♦ EXCELLENCE – Continually striving for excellence and exceeding expectations♦ SOLUTIONS –develop and implement sustainable customer service solutionsWithout a doubt, my effective communication skills and ability to see customer service holistically and collaborate with others for effective outcomes are major contributes to my ongoing success.