Peter Munoz Email & Phone Number

Phoenix, Arizona Area

As Operations Manager, I seek to improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Ensure quality of products and services. Provide technical support where necessary. Facilitate coordination and communication between support functions. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Manage customer support. Plan and support sales and marketing activities.

Irving, Texas

Resolved large volume of complex homeowners claims in an office/ team environment though investigation, evaluation, negotiation, and verification of coverage and extent of coverage. Examined claims submitted by insureds, agent offices or other 3rd parties to determine whether additional or specialized investigation is needed for claims resolution. Used various electronic resources, company approved job aides, applied knowledge of State and Federal laws, local statutes and insurance regulations, interpreted & applied insurance contract provisions to accurately and consistently process each claim in accordance to standard claims procedures. Completed phone scopes of damages with the assistance of the policyholder to obtain a detailed description of property damage, identify proper building items and materials, measurement, document damage of personal property to complete competitive building estimates. Reconciled 3rd party estimates with contractors and public adjusters to resolve building material line items and prices discrepancies in accordance with policy coverages and limits and ensure that replacement cost benefits issued in a timely manner.

Tempe, Az

Conducted investigations over the phone and or through electronic communication, determined and established liability, identify subrogation, confirmed and explained coverage, established damages and negotiated settlements. Used various electronic resources, company approved job aides, applied knowledge of State and Federal laws, local statutes and insurance regulations, interpreted & applied insurance contract provisions to accurately and consistently process each claim in accordance to standard claims procedures. Investigated variety of auto claims including: single car losses, multi-car losses, pedestrian, weather, vandalism and theft. Communicated with policyholders, claimants, witnesses, attorneys, law enforcement, experts, repair shops, medical personnel, and other 3rd party vendors through telephone and or electronic communication. Identified and referred potential salvage, personal property, subrogation, injury, theft and fraud; to appropriate claims departments, federal and state, 3rd party vendors and other agencies.

Bachelor'S Degree, American History (United States)

Campus that I studied at while completing my BA include; ASU Tempe Main Campus, ASU Online and ASU Polytechnic Campus.

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities

Colleges studied at while I completed my AA include: Estrella Mountain Community College, Phoenix College and South Mountain Community.