Peter Munoz Email & Phone Number

Mountain View, California, United States

Oversee all online leads (via the website, third-party websites, social media, etc.) and ensure they are responded to promptly, professionally, and effectively• Assign leads to appropriate sales team members and follow up to ensure timely customer engagement. • Track and monitor lead conversion rates, analyzing and implementing strategies for improvement• Develop and execute internet sales strategies to increase leads, sales, and customer retention• Identify and leverage digital marketing opportunities to drive traffic and sales• Collaborate with the marketing team to optimize online advertising campaigns, including SEO, SEM, social media, and email marketing• Manage and maintain the dealership’s CRM system, ensuring that all customer information is accurate, up to date, and organized• Track customer interactions and ensure follow-up on all leads, ensuring no opportunities are missed• Monitor customer satisfaction through surveys and feedback and use insights to improve the digital sales process• Ensure that all vehicle listings on the dealership’s website and third-party platforms (Autotrader, Cars.com, etc.) are accurate, compelling, and up to date with detailed descriptions, high-quality images, and competitive pricing• Work with the inventory team to ensure the dealership's digital presence reflects available stock and promotions• Ensure that all online customer interactions are positive, professional, and aligned with the dealership’s customer service standards• Address customer concerns or issues related to online sales in a timely and effective manner• Foster a customer-first mindset throughout the sales process to drive long-term customer loyalty• Work closely with the sales, service, and finance teams to ensure smooth coordination between online sales and instore activities (e.g., vehicle availability, trade-ins, financing options)• Assist in the development of promotional campaigns and incentives designed to attract internet customers

San Bruno, California, United States

Primary focus is Internet department • Distributing leads and pencils in addition to working on the customers as well • Assisting on the floor and to help close deals • Following up on staff with the leads and their customer follow up • CRM training with staff • Hyundai/Genesis certified

Palo Alto, California, United States

Market adjustment store/gross pay plan May 2022 – January 2024 Palo Alto, CA • Given access to phone and floor ups but primarily worked internet leads (Eleads & Reynolds and Reynolds) • Multiple five-star reviews with a 100% CSI • Audi certified • Top Performer • Access to make pencils, close deals and sell backend

Milpitas, California, United States

Market adjustment store/gross pay plan • Given access to phone and floor ups but primarily worked internet leads (momentum and AutoAlert) • Multiple five-star reviews with a 100% CSI • Multiple CRM trainings • Multiple monthly training on product, backend, and closing • Toyota certified • Access to make pencils and close deals and sell backend • Top performers group

Sunnyvale, California, United States

MSRP store/unit pay plan • Started off as floor sales and quickly promoted to direct sales (internet) • A – Z store including closing, selling backend and signing all documentation • Given access to phone and floor ups but was then switched over to internet leads (Eleads) • Multiple CRM trainings • Multiple five-star reviews with a 100% CSI • Trained on up selling backend, overcoming obstacles, customer service and customer satisfaction • Manager position required you to sell you own back-end and closing your own deals as per pay plan • Toyota sales training, product and standards training monthly