Peter Murray Email & Phone Number

Manchester, United Kingdom

TfGM oversees transport in Greater Manchester, delivering and improving transport services, facilities and information. As a Customer Support Officer, I form part of a Customer Contact Centre team for TfGM. Acting as the first point of call for customers, I handle all queries ranging from journey planning, renewals of concessionary passes, replacements of damaged or lost passes but also using different systems to respond to customers via email and post regarding complaints received into the TfGM Contact Centre.

Manchester, United Kingdom

My role at Parcel Force was Complaint’s handler, I would assist customers with enquiries about their orders working in the national hub, I was point of contact for the whole of the UK, I would spend most of the day advising customers of the whereabouts of their orders, managing my own cases, escalating feedback to a manager when necessary but always aiming to achieve first time resolution. I would always do this in an empathetic and professional manner with high success.In only a short time I was given the task of training other members of staff via side by sides and quality, GDPR & Data protection, teaching them how to manage cases and navigate the different systems.

Manchester, United Kingdom

My role at Fanatics was Customer Service Adviser, Handling calls and answering e-mails from customers worldwide with query’s regarding their orders, After a while I started to take on additional duties such as amending orders, cancellations and refunds becoming a trusted member of the team, I began to take on more experienced jobs such as call quality, side by side development, authorising refunds to colleagues and dealing with escalated feedback.I had daily tasks that I had to complete, so I have been able to learn how to manage my workload efficiently whilst advising and motivating the team around me with e-mail competition’s and having a laugh whist still getting the job done. Using my strong communication skills, I have managed to maintain many strong customer relationships retaining business for the company and taking ownership of complaints and dealing with them until there resolved. I acted as a point of contact for new starters to pick up the skills I have learnt along my journey,

Manchester, United Kingdom

My role at Quality Save was Store Assistant, This was a part- time role where I would work the shop floor replacing stock and assisting customer with queries, There was also general warehouse work and I would have to work towards targets.

Manchester, United Kingdom

My Role at Coral was Assistant Manager,I would spend the day processing bets, promoting new FOBT games, working towards targets, opening and closing the shop, cashing up, working with colleagues to keep the shop tidy and a welcoming environment.