National Services Resource Manager; Identified and allocated appropriate resources from with the immediate and external partner community workforce to facilitate the delivery of services and support engagements based on available skills and experience.Acted as the single point of contact for resource allocation, resource conflict resolution and resource skills availability for both post and pre-sales engagementsWas the process owner for workforce allocation, skills development and process improvementFor both the internal and external partner community workforce: Understood skills set, identified gaps and single points of knowledgeFacilitated and enabled training and skills development Single point of contact for the engagement of third party or partner resources, negotiated appropriate rates for resources. Interviewed and set expectations for working with HDS and HDS customers and facilitated technical interviews and skills reviews prior to engagement.Produced reporting on resources utilisation (Effective, Productive & Billable). Identified any potential instances of over or under utilisation and worked with line managers and project managers to resolve.Assisted with services sales promoting resource skills sets and availability as well as opportunities to engage with HDS services partners.