Peter O. Email & Phone Number

Bribie Island North, Queensland, Australia

Bribie Island North, Queensland, Australia

Brisbane, Australia

Responsible for leading and the management of commoditised service delivery through external service partners. This role is also responsible directly for the core data centre and application services being delivered by our partners.Duties: Service Delivery and Vendor Management 5 Direct Staff members, 30 indirect Staff members.Commercial discussions with vendors regarding contracts, SLA and financial requirements Continuous improvement around Agile/Waterfall deliveryITIL, Change Management and Continuous Improvement.Licence Management of Agreements around hardware and softwareMonthly service delivery reporting to senior management on SLA performance, issues, achievements and activitiesManage the cost centre component for business unit

Melbourne, Australia

Responsible for the Customer Service Delivery to Customers, Health Insurance & Optical Retail stores in accordance with agreed Contractual agreement, SLA’s, OLA’s and UC, working side by side with the IT and Business teams to ensure the business maintains ongoing operations and to ensure potential future improvements and value are in line with the organization’s strategic planning. Duties: Commercial, Financial and SLA discussions with Vendor and stakeholdersRetail Stores (Health Insurance & Optical) Service Delivery and Vendor Management Reporting to Vendor & Management– Daily, Weekly and Monthly.Managing, collaborating, and supporting the business in service operationsMonthly service delivery and reporting to senior management on SLA performance, issues, achievements, and activitiesEnsure Service Delivery team follows the ITIL, Service Catalogue, Continual Improvement frameworkLicence/Asset Management of both Software and HardwareCommercial discussions with vendors regarding contracts, budget, and business SLA requirements.

Melbourne, Australia

Responsible for co-ordinating the day-to-day management and leadership of the Project Managers within the Professional Services and Software Development teams, this includes all project activities against agreed scope, budget, schedule & customer expectations keeping in line with the organization’s strategic planning utilizing both Agile and Waterfall methodologies.Duties: Execute project scope, cost, quality, risk, change requestsSales and Marketing activities along with Account ManagementPNL management for Business UnitSupervised the transition from project to support (90-day warranty period).Achieve quarterly/ annual Revenue and Gross Margin KPI’s for Projects and SOWsSupervised Project teams to ensure corporate governance is adhered to correctlyResponsible for delivery of Training and DevelopmentProvide issue escalation and crisis management

Melbourne, Australia

Responsible for co-ordinating the day-to-day management and leadership of the Project Managers within the Defence, Public Safety and Utilities environments, this includes all project activities against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-disciplined contractors & employees. Manage and assistance with Sales efforts / bid positioning Intergraph’s software and services. Duties: Execute project - Initiate, Plan, Execute, Monitor & Report, ClosingSDLC Methodology – Waterfall, Agile and ScrumPNL management for Business UnitSupervised the transition from project to support (90-day warranty period).Achieve quarterly/ annual Revenue and Gross Margin KPI’s for Projects and SOWsSupervised support teams with incident management and defect resolution

Melbourne, Australia

Responsible for the day-to-day Project management and leadership the SACAD (South Australian Computer Aided Dispatch) project. This project was implemented using Prince 2 & ITIL methodology along with the appropriate project governance methodologies, standards, cost and performance reporting.

Queensland, Australia

Responsible for co-ordinating the day-to-day management and leadership of the Project Managers and projects staff. I was also responsible for developing and enhancing appropriate methodologies, standards, cost and performance reporting for all projects and staff. Ensure all deadlines for production and development processing where met, Complete assigned tasks within agreed Budget. Prepare and monitor the Project Plan to ensure that the team understood the joint project and unit objectives, Contractor management and liaison, Internal/external customer service, enquiries and liaison

Wellington, New Zealand

Responsible for co-ordinating the day-to-day management and leadership of the three Communications Centres nationally. Also support the Director of Strategic Development to set the Communications Centres mission and purpose, and to position the Communications Centres to respond to internal and external expectations.

Melbourne, Australia

Implement and personally manage a team to design, implement, test and integrate Hardware and upgrade existing software (NT), document, and test NZ 111 Communications Centres for Police, and Fire Services in accordance with contracts

Melbourne, Australia

Responsible for the business analysis for the Bureau of Emergency Services Telecommunications (BEST) project, this area ranged from the technical Business Analyst role (converting detailed business rules into system requirements), and test BEST Victoria 000 Communications Centres for Police, Ambulance and Fire Services in accordance with contracts

Several Locations

In the area of Comms which included Fixed Comms, Telephone and Landlines, Air Operators

Graduate Diploma In Leadership And Management, Management

Part completed via distance learning other part completed via onsite

Diploma, Call Centre Management

Distance learning