In my role as the sole admissions officer at the Maastricht Science Programme (MSP), I have a number of key responsibilities I am required to execute:- Application Management: Oversee the entire admissions process, including application review, document verification, and communication with applicants.- Candidate Evaluation: Assess candidate qualifications, academic backgrounds, and personal statements to determine suitability for the MSP programme.- Matching Interviews: Organise and conduct interviews with prospective students, working with academic staff to assess their compatibility with the MSP programme.- Board of Admissions: Collaborate with the Board of Admissions (BOA) to schedule meetings, facilitate discussions, and finalise admissions decisions.- Outreach and Recruitment: Participate in UM marketing and communication department's open days and contribute to discussions regarding promotional materials. - Applicant Support: Act as a primary point of contact for prospective students, offering guidance and assistance throughout the admissions process. This may involve providing support with visa applications, housing arrangements, and other related services.- Data Management: Maintain accurate records of applicant information, admission statistics, and related data to inform decision-making and reporting. This includes managing application materials, test scores, and demographic information.- Admissions Policy Compliance: Ensure adherence to university policies, regulations, and ethical standards throughout the admissions process. Stay updated on any changes in policies or regulations that may affect admissions procedures.

In my capacity as an admission officer for the Faculty of Science and Engineering, I assist with managing the admissions process for applicants to the master's programs in Biobased Materials, Imaging Engineering, and Systems Biology, ensuring adherence to university policies and standards.As part of my responsibilities, I collaborate with the admissions boards for each program to evaluate applications, considering factors such as academic qualifications, personal statements, letters of recommendation, and other pertinent criteria. Additionally, I engage in coordination efforts within the faculty and with other stakeholders to facilitate the allocation of available scholarships.

The Customer Service UK department serves all customers and prospective customers across the UK/Northern Ireland by handling all enquiries and complaints for the entire range of Mercedes-Benz vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail. I was responsible for after-sales service issues, technical, product topics and general company related inquiries. In addition to this I worked on the team that represented the Board of Management for Mercedes-Benz Cars UK/NI and Mercedes-Benz Vans UK/NI.

My role at Apple consisted of handling inbound and outbound technical calls relating to Apple iOS devices. The role involved diagnosing hardware issues, addressing software issues and escalating calls to Tier 2 Technical Support as required.

My role at Eishtec consisted of taking inbound Technical Support calls on behalf of EE the Rootmetrics UK Network Performance Award Winner and the biggest and fastest network in the UK 2015. My duties included interacting with EE customers to provide them with information to address any technical issues they may have with their mobile phone/ broadband and to solve any network related issues a customer may experience. In addition I also dealt with queries regarding products and services that EE provide and help resolve any complaints or query’s that an EE customer may have in relation to network services and performance. In addition I was also point of contact for Team Leaders and Agents regarding any system processes or issues out of the ordinary that occured.

During my employment with Rigney Dolphin Group I gained experience working on behalf of numerous public and private sector companies, organisations and institutions. These roles consisted of Customer Service, Technical Support, Consumer Relationship Management and Administrative roles on behalf of Telecommunications Companies, Banks, Charities, Car Manufacturers, Government Bodies and also in Tele-health. Some of the companies. The campaigns I worked on were BMW Ireland, Cleveland Clinic Ohio, Concern Worldwide, Fiat Ireland, Health Service Executive (HSE), Hyundai Ireland, Meteor Mobile Communications, Permanent TSB, Post Phone and Three Mobile Communications.