Defined custom reporting project scope in collaboration with Research and Success Management teams.Engaged with cross-functional teams such as Research, Rostering, Success management and other teams in CS Operations to understand reporting requirements and ensure effective communication and collaboration.Took over reporting structures for Core5 and Powerup products for the Virginia Department of Education account.Became owner of LETRS Survey Responses email management; sent contractors and professional learning facilitators weekly survey participation data.Created timestamp tab in Virginia Core5 and Powerup Google sheets of weekly registrations with SWOOGO platform dataCreated Monthly and Quarterly Reports for multiple state accounts using combination of Salesforce and LETRS Platform data with pivot tables then uploaded reports into Egnyte platforms for data security on customer behalfPartnered with Research team for New Mexico Department of Education reporting process using Tableau to generate monthly reports

Created and managed the entire Sales Orders Portfolio Tracker for Order Management Team for current and future sales orders. This document advised on delivery dates, pricing, purchase order quantities, shipping and delivery plans, Salesforce materials, and legal change orders impacting company sales orders; this portfolio tracker became a SOX control for audit and finance teams to meet SOX controls for company's fiscal compliance. Created Allocation Forecast excel sheet; paved a road map to plan for upcoming sales orders to our team up to 2 months out from current date.Took over Shipping and Delivery Plan creations from a colleague to alleviate department workloads; created entire plans as a self-sufficiency development goal. Created Salesforce change order reports to highlight upcoming changes to company sales orders; alerted team members which orders to update to meet customer satisfaction and legal and delivery compliance.Became sole go to professional for all Flash Data generation with project deliveries. Generated flash data weekly to display all modules shipped each week in real time. Validated against reported delivery data as a means to cross check for any potential variable with missing/delayed deliveries. Created Standard Process documentation to support new hires with onboarding/database navigations/and workflows to ensure optimal performance of team and colleagues.Became a central point of all sales order entries for all projects during transition from SAP to Oracle GoLive systems in July 2023.Created daily Missing Delivery Notes reports for Demand Planning and Logistics teams to prepare/adjust/intercept deliveries and assist with inventory management.

Acquired 50000+ missing title policies to date preventing late fees assessed to VIP Mortgage Inc.Analyzed and reviewed specific corrections for title policies needed to complete investor requests and coordinated with title companies to deliver corrected documents; created title affidavits to support requests for document corrections from title companies to VIP Mortgage Inc. Collaborated with in-house Shipping and Late Docs teams for physical printing and mailing of documents in a timely manner to prevent late charges while being remote with minimal supervision.Researched shipping logs and FedEx tracking numbers to provide proof documents were shipped to investor collections representatives.

Authorized payments on insurance claims up to 25,000.00 per claim fileObtained 100% customer satisfaction surveys in claim handlingRecovered $6000.00 in subrogation efforts for State Farm policy holders for the first half of 2020Worked with agency representatives and vendors to resolve issues relating to billing and coverage regarding vehicle damage and policy limitsScreened policyholders and claimants to qualify prospective liability of claimsResearched candidates data within ECS claims systems to streamline customer experienceUsed data from police reports, photos of damages, and customer statements to drive business decisions for final liability of claims