Peter Patara Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Secondment into the Australian Project Team to work on the in-house retail administration system.Main responsibilities:- review business requirements for Electronic Claims enhancements- perform or coordinate business testing cycles- develop or coordinate the coding of SQL scripts for adhoc or monthly reports- develop and test ETL workflows for claim bordereaux- provide advice and support to the Operations Claims teamAchievements:- received recognition from my peers through the Australian recognition program. This was priceless to me as it showed my contributions to the project were appreciated.- learnt SQL programming- learnt Alteryx Designer

Sydney, Australia

Projects worked on: - AUS Claims OnBase: document management and workflow system for the Australia & New Zealand Claims Assessment team - Project Raptor: in-house group administration systemMain responsibilities:- Represent and consult relevant stakeholders across the Australian business- Perform tasks throughout the project lifecycle, including requirements gathering, stakeholder communication, performing and coordinating testing, writing supporting documentation, developing reports, and providing training.Achievements:- Recognised by key business stakeholder for work performed on the AUS Claims OnBase project through Australian Recognition Program- Learnt SAP BusinessObjects

Sydney, New South Wales, Australia

IT service management across the Asia Pacific region.Main responsibilities:- Complete service requests and incidents within IT department SLA's- Collaborate with local, regional, and global teams on IT initiatives- Create and share job-aids for team members or FAQs for clientsAchievements:- Most Client-Focused Award recipient- Employee of the Quarter Award recipient- Travelled to Hong Kong on 3 occasions to meet, greet and train the new IT associate, upgrade the office to Windows 7, and assist with an office expansion

Sydney, New South Wales, Australia

IT service management across Australia and New ZealandMain responsibilities:- Complete IT service requests and issues within IT department SLA's- Collaborate with IT teams across Sydney, Melbourne, and Auckland on IT initiatives- Develop material to assist IT colleagues with resolving known issues or users with FAQs- Work closely with the Client Training team in Sydney, Brisbane, and Perth officesAchievements:- 'Purple Award' Company-wide Award nominee- Assisted with the Auckland office relocation- Travelled to Brisbane to install the new training room systems

Sydney, New South Wales, Australia

Part of a two-person IT department, administering and supporting staff across 5 offices.Main responsibilities:- Provide IT support to local and remote staff- Provide on-boarding training for new staff, or when new applications are implemented- Procurement and lifecycle management of IT equipment- Maintain relationships with service vendorsAchievements:- Assisted with migration of organisation's website to a new content management system- Assisted staff with the installation and training of the Avaya VoIP system- Performed migration of data, installation, and staff training and support during the transition from Mozilla Thunderbird to Microsoft Outlook

Master'S Degree, Information Systems

Bachelor'S Degree, Computer Engineering